1+ months

Bilingual (English / Mandarin) Customer Service Care Coordinator - US Telecommute

New York, NY 10007 Work Remotely
  • Job Code
    880400


Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. As a senior member of our Advocate4Me team, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll help 50 to 70 callers, in a compassionate and empathetic manner, providing guidance, support and resolving escalated issues. This is no small opportunity.


There will be opportunities to select an 8 hour shifts Monday through Friday during the normal business hours of 8am - 8pm local time of the members that you service.  It may be necessary, given the business need, to work occasional overtime.


*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.


Primary Responsibilities:

 

  • Handle call transfers for claims reconsiderations and member education
  • Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
  • Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
  • Assist customers in navigating UnitedHealth Group websites, encouraging and reassuring them to become self-sufficient in using our tools
  • Act as a Subject Matter Expert or mentor to other team members

 

You've got loads of compassion, but you'll need more for this role. You'll be interacting with members who need your help to resolve an issue. They may be frustrated and you'll have to manage the conversation with them positively while multi-tasking to get to resolution. And many people come into this role surprised by how truly fast-paced our environment really is. You'll leave every day impressed by how much you've accomplished.


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-08-07 Expires: 2020-10-08

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Bilingual (English / Mandarin) Customer Service Care Coordinator - US Telecommute

UnitedHealth Group
New York, NY 10007

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