9 days old

Account Manager Client Services - US Remote - 915094

Miramar, FL 33025 Work Remotely
  • Job Code
    915094

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do.Or, the opposite, not being able to get the answers.At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives.If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.

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Turn on the news on any night of the week and youre likely to hear about the changes that are sweeping through our health care system. Its dramatic and each day presents a new set of challenges. And thats whereUnitedHealth Groups family of businesses is taking the lead. We see those challenges as opportunities but we cant do it alone.

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The Account Manager Client Services is responsible for managing ongoing relationships with our customers and serves as the primary point of contact for overall service delivery. One of three job functions that make up the Account Management Team, the Account Managers are responsible for ensuring the overall happiness of our customers. You will advocate internally by leading process improvement initiatives thru collaboration with operational partners, serving as the liaison between internal functions and key persons within the customers organization. You will also be responsible for building processes and continuous improvement efforts to ensure that there is a healthy balance between efficiency and delivering processes that support the needs of our customers.

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This position is full-time (40 hours/week) Monday - Friday. Employees typically work during our normal business hours (8am - 5pm). It may be necessary, given the business need, to work outside of these hours when on travel or in meetings with international clients. This position is open to remote workers nationwide.

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Youll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

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Primary Responsibilities:

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  • Leads maintenance and support growth activities to ensure superior consistent service amongst client base
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  • Supports implementation of new services and programs to suit client needs
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  • Liaise with UHCG Operations to ensure processes are efficient and deliverables are successfully met
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  • Identify opportunities in processes and work with the appropriate business area to develop and implement solutions across UHCG organization
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  • Review operational queues and communicate inconsistencies of service
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  • Overall management of the clients operational needs
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  • Anticipates customer needs and proactively develops solutions to meet them
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  • Serves as a key resource on complex and / or critical operational issues
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  • Performs complex conceptual analysis
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  • May lead functional or segment teams on projects
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  • Provides explanations and information to others on the most complex issues
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

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Required Qualifications:

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  • High School Diploma / GED (or higher)
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  • 2+ years of customer service experience
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  • 1+ years project management experience
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  • 1+ years client - facing experience
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  • Experience presenting materials / presentations to external and internal customers
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  • Experience with Microsoft PowerPoint (creating presentations, manipulating slides, adding graphics)
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  • Valid Passport, or able to obtain within 90 days of hire
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  • Ability to travel up to 25% of the time (overnight travel, international travel)
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  • Ability to work Monday Friday, 8:00am 5:00pm, occasional hours outside of core business hours when meeting with international clients.
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders.
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Preferred Qualifications:

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  • Associate's Degree (or higher)
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  • Bilingual fluency in English and Spanish
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  • Experience with Microsoft Excel (pivot tables, sorting, basic formulas, how to manipulate data)
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Telecommuting Requirements:

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  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
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  • Ability to keep all company sensitive documents secure (if applicable)
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  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 10 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your lifes best work.SM

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Colorado Residents Only: Thehourly range for Colorado residents is $25.63 to $45.72. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords: client, international, project management, customer service, presentation, PowerPoint, operations, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately

Categories

Posted: 2021-02-16 Expires: 2021-03-25

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Account Manager Client Services - US Remote - 915094

UnitedHealth Group
Miramar, FL 33025

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