20 days old

Bilingual (English / Spanish) Senior Customer Service Representative - Phoenix, AZ

Phoenix, AZ 85003
  • Job Code
    879261

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! 


Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual  Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast growing environment. 


Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM


The Customer Service Representative (Community & State Consumer Retention Specialist) role is within the M&R Telesales segment of UnitedHealthcare. This position is for non-licensed individuals who will be responsible for leading both inbound and outbound call efforts building connections with past and present UnitedHealthcare members through exceptional customer service skills. These efforts help to identify the specific wants and needs of the Medicaid population as well as supporting the organizations goal of further retaining membership and closing gaps in care. The information gathered will be utilized to better align the organization for growth within key markets while focusing on meeting the needs of our consumers.


This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 7:00am - 7:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 4425 E Cotton Center Blvd Phoenix, AZ 85040.

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.   
Some of our offerings include:

  • 18 days of Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement - up to $5,250 per calendar year for job-related coursework
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at: http://uhg.hr/uhgbenefits

Primary Responsibilities:

  • Inbound and Outbound Call Campaign Support
  • Maintain a strong understanding of State Medicaid programs
  • Obtain basic call center metrics and expectations consistently (Quality, Adherence, Campaign outcomes, Attendance, etc.)
  • Collect and input pertinent information obtained into the appropriate company systems
  • Navigate through multiple systems, with a general understanding of the United HealthCare Products and Benefits.
  • Create meaningful, compassionate connections with Community and State consumers while engaging in fact finding conversations
  • Demonstrate compassion while working with individuals who are economically disadvantaged, medically underserved or without employer funder health coverage
  • Demonstrate comfort with the Medicaid eligible client base and possesses compassion and understanding for the Medicaid population

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-06-15 Expires: 2020-07-15

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Bilingual (English / Spanish) Senior Customer Service Representative - Phoenix, AZ

UnitedHealth Group
Phoenix, AZ 85003

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