19 days old

Bilingual Korean/English Senior Customer Service Advocate – Flushing, NY OR US Remote (Temporarily Remote)

Flushing, NY 11354 Work Remotely
  • Job Code
    891736

Welcome to one of the most fulfilling ways to help people. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

The purpose of this role is to interact with members regarding medical and pharmacy benefits, eligibility and claims issues and to assist with plan selection and enrollment. This role is expected to identify opportunities to connect members to the best resources to meet their healthcare needs and provide support in order to resolve medical and benefits issues on behalf of a member. The Customer Service Advocate builds trust with members across their health care lifecycle.

Primary Responsibilities:

  • Act as a customer advocate and provide in language phone service to Korean and English-speaking customers
  • Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
  • Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims
  • Proactively educate members on benefits, plan exclusions, and procedures to enhance total customer service experience
  • Maximize use of community services, support programs, and resources available to members
  • Assist in member retention projects
  • Identify trends and continuously make recommendations to improve processes
  • Perform other related projects and duties as assigned
  • Meet established performance standards

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-10-06 Expires: 2020-11-05

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Bilingual Korean/English Senior Customer Service Advocate – Flushing, NY OR US Remote (Temporarily Remote)

UnitedHealth Group
Flushing, NY 11354

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