1+ months

Bilingual Korean / English Senior Phone Advocate - Flushing, NY

Flushing, NY 11354
  • Job Code
    827703

Welcome to one of the most fulfilling ways to help people. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

 

The purpose of this role is to interact with members regarding medical and pharmacy benefits, eligibility and claims issues and to assist with plan selection and enrollment in Medicaid and DSNP Service. This role is expected to identify opportunities to connect members to the best resources to meet their healthcare needs and provide support in order to resolve medical and benefits issues on behalf of a member. The Bilingual Korean & English Phone Advocate builds trust with members across their health care lifecycle.

 
Primary Responsibilities:
  • Act as a customer advocate and provide in language phone service to Korean and English speaking customers
  • Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow - up with the member
  • Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims
  • Proactively educate members on cover benefits, plan exclusions, and procedures to enhance total customer service experience
  • Maximize use of community services, support programs, and resources available to members
  • Assist and involve in member retention projects
  • Perform other related projects and duties as assigned
  • Meet established performance standards

",

Categories

Posted: 2019-05-24 Expires: 2019-10-25

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Bilingual Korean / English Senior Phone Advocate - Flushing, NY

UnitedHealth Group
Flushing, NY 11354

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast