6 days old

Bilingual (Spanish / English) Senior Customer Service Representative - Telecommute

Phoenix, AZ 85003 Work Remotely
  • Job Code
    893195

When you are in the business of health care, you're in the business of people. At UnitedHealth Group we want every customer experience to be distinctly personal. The challenge is complex. When people call us for help, their focus is on getting the best care possible. We help them understand their benefits and their options. This part of their lives matters a lot to them and it matters just as much to us. Our customer service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care. 
 
As a Bilingual (Spanish / English) Senior Customer Service Representative you're responsible for providing expertise and customer service support to members, customers, and/or providers. You'll provide direct phone-based customer interaction to answer and resolve a wide variety of inquiries.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.  


Primary Responsibilities:
  • Provide excellent customer service
  • Constantly meet established productivity, schedule adherence, and quality standards
  • Respond to complex customer calls
  • Resolve customer service inquiries which could include:
  • Benefit and Eligibility information
  • Billing and Payment issues
  • Customer material requests
  • Physician assignments
  • Authorization for treatment
  • Explanation of Benefits (EOB)
  • Extensive work experience within own function.
  • Work is frequently completed without established procedures.
  • Works independently.
  • May act as a resource for others.
  • May coordinate other's activities
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-10-13 Expires: 2020-11-12

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Bilingual (Spanish / English) Senior Customer Service Representative - Telecommute

UnitedHealth Group
Phoenix, AZ 85003

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