18 days old

Billing Representative - Norristown, PA (Temporarily Remote) - 910280

Norristown, PA 19401 Work Remotely
  • Job Code
    910280

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doingyour lifes best work.SM

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All of us have a short list of the things that make a job great. If your list includes being able to make a difference, count us in as your next place to work.UnitedHealth Groupis a Fortune 10leader in health care at a time when health care is evolving for everyone. Our billing teams are part of an important chain of events that impact the lives of our members in positive ways. Join this group and we'll have an impact on you. Apply now and discover the exceptional training, support and opportunities to grow that you'd expect from a Fortune 10leader.

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*All Telecommuters will be required to adhere toUnitedHealth GroupsTelecommuter Policy.

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What makes this a special challenge? For one, we want to create a quality experience for every person we serve. So the bar is high for accuracy, communications style and effectiveness. Also, you'll need to be researching and resolving problems before, during and after calls within a high volume, demanding environment.

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Primary Responsibilities:

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  • Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies
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  • Provide input to policies, systems, methods and procedures for the effective management and control of the premium billing function
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  • Educate customers regarding the availability of receiving invoices and remitting payments through online applications
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  • Monitor outstanding balances and take appropriate actions to ensure clients pay as billed
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  • Manage the preparation of invoices and complete reconciliation of billing with accounts receivables
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  • Analyzes and applies denials to third party carriers in all media types
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  • Complies with departmental Business Rules and Standard Operating Procedures
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  • Focuses efforts on decreasing the Accounts Receivable, increasing cash, and/or reducing bad debt
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  • Interprets explanation of benefits for appropriate follow up action
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  • Utilizes automation tools to verify eligibility, claim status and / or to obtain better billing information
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  • Creates worklist through Access database and manipulate data to analyze for trends and resolve claims for adjudication
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  • Reviews and researches denied claims by navigating multiple computer systems and platforms, in order to accurately capture data / information for processing
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  • Communicates and collaborates with members or providers to evaluate claims errors / issues, using clear, simple language to ensure understanding
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  • Conducts data entry and re - work for adjudication of claims
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  • Works on various other projects as needed
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  • Meets the performance goals established for the position in the areas of: efficiency, accuracy, quality, patient and client satisfaction and attendance
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma / GED (or higher)
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  • 1+ years of experience in Customer Service and / or Healthcare industry
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  • Ability of using computers and Windows PC applications, which includes strong keyboard and navigation skills and ability to learn new computer programs
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  • Previous work experience requiring exceptional data entry proficiency and accuracy
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  • Able to travel to the office up to 25% of the time to conduct work as business needs
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  • Must have reliable internet access
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  • Able to work a 40 hour schedule within the operating hours of the site, 7 AM to 9:30 AM start time and ending 3 PM to 5:30 PM
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Preferred Qualifications:

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  • Some College (or higher)
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  • 1+ years of customer service experience
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  • Certified medical coder or involved with medical coding
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  • Previous experience with medical claims processing
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  • Medical terminology acumen
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Soft Skills:

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  • Ability to resolve calls, avoiding escalated complaints
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  • Ability to exhibit empathy and be courteous to callers
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  • Ability to triage and handle escalated situations
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  • Ability to work in a fast - paced environment
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  • Ability to adapt to changes
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  • Ability to develop and maintain client relationships
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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Careers with Optum.Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to doyour life's best work.SM

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords: UnitedHealth Group, Optum, Quest, Diagnostics, Norristown, PA, Pennsylvania, billing, representative, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately

Categories

Posted: 2021-02-05 Expires: 2021-03-10

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Billing Representative - Norristown, PA (Temporarily Remote) - 910280

UnitedHealth Group
Norristown, PA 19401

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