14 days old

BRANCH INSTALLATION MANAGER - NASHVILLE

Nashville, TN 37201
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003EThe Branch Installation Manager is primarily responsible for the efficient movement of HDE projects. The BIM monitors and manages the installation process from the completion of the in-home sale to the satisfaction of the customer. The BIM manages the field installation teams who are responsible for being onsite during the installation to meet with the customer, jobsite inspections and audits, hiring and terminating subcontractors, driving store connectivity and customer service. The BIM is responsible for meeting and exceeding performance standards and financial metrics as it relates to timely completion of jobs, installing jobs in the pipeline, voice of the customer surveys as well as P\u0026L responsibility including gross margin and installed revenue. The BIM is also ultimately responsible for the recruitment, maintenance and quality of installer capacity that exceeds net sales growth and the quality of installations. The BIM works in close partnership with the Operations Center to move all jobs through the installation process and drive customer service.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E20%-Manage the efficient movement of all jobs sold through the installation process in partnership with the Sales team and Operations Center. \u003Cbr /\u003E 20%-Manage team of Installation Services Managers. Responsible for hiring, training, coaching/mentoring, performance management and termination of ISM\u0027s. \u003Cbr /\u003E 20%-Responsible for meeting/exceeding performance standards related to gross margin, installed revenue, timely installation and voice of the customer, etc. \u003Cbr /\u003E 20%-Responsible for setting the standard for customer service, owning the customer experience and resolving escalated customer issues. \u003Cbr /\u003E 20%-Responsible for the overall recruitment, maintenance and quality of installer capacity for their branch that exceeds net sales growth as well as the quality of installations.\u003Cbr /\u003E\u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003EPosition reports to Division Director \u003Cbr /\u003ENumber of Direct Reports 5\u002B\u003Cbr /\u003E\u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003EUsually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.\u003Cbr /\u003E\u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003ETypically requires overnight travel less than 10% of the time.\u003Cbr /\u003E\u003Cstrong\u003EAdditional Environmental Job Requirements: \u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003EMust be eighteen years of age or older.\u003Cbr /\u003EMust be legally permitted to work in the United States.\u003Cbr /\u003E\u003Cstrong\u003EAdditional Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003EThe knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E\u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E8 years\u003Cbr /\u003E\u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003ERequires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.\u003Cbr /\u003E\u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003EConstruction/home improvement industry experience. \u003Cbr /\u003EPrior experience working with subcontractors.\u003Cbr /\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003EExcellent communication skills. \u003Cbr /\u003EStrong time management and organizational skills. \u003Cbr /\u003EStrong negotiating skills. \u003Cbr /\u003EStrong business acumen. \u003Cbr /\u003EProven problem solving and multi-tasking skills. \u003Cbr /\u003ECollaborative leadership skills where strong value is placed on partnerships.\u003C/div\u003E

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Posted: 2019-11-07 Expires: 2019-12-18

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BRANCH INSTALLATION MANAGER - NASHVILLE

Home Depot
Nashville, TN 37201

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