9 days old

BRANCH INSTALLATION MANAGER - ORANGE COUNTY

Orange, CA 92866
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EPosition Purpose:\u003C/strong\u003E\u003Cbr /\u003E The Branch Installation Manager HDE-HDI (BIM) is responsible for managing installation operations for two\u003Cbr /\u003E independent businesses and their respective job flow processes. The installed products for Home Depot Exteriors\u003Cbr /\u003E (HDE) involves windows and exterior doors while the installed products for Home Depot Interiors (HDI) involves cabinet\u003Cbr /\u003E refacing, countertop, backsplash, home organization (e.g. closet \u0026 garage), and bath acrylic liners. Each business\u003Cbr /\u003E requires management of different job flow process methods with HDI operating in a decentralized job management\u003Cbr /\u003E model and HDE operating in a centralized model. The BIM also manages the warehouse and field installation teams\u003Cbr /\u003E including assistant install managers in HDI and installation service managers in HDE with different job duties tied to their\u003Cbr /\u003E respective business. Direct report team duties include job site pre-installation inspections, job in-process site audits,\u003Cbr /\u003E post install services, sourcing 3rd party installers, 3rd party installer compliance, and 3rd party installer line-reviews.\u003Cbr /\u003E \u003Cbr /\u003E Accountabilities include meeting or exceeding installed revenue targets, customer satisfaction install targets, margin,\u003Cbr /\u003E cycle time, backlog conversion, and leading through the THD values to ensure the branch is operating as an engaged\u003Cbr /\u003E team supporting our customers.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EMajor Tasks, Responsibilities \u0026 Key Accountabilities:\u003C/strong\u003E\u003Cbr /\u003E 40%: Responsible for meeting/exceeding performance standards related to: gross margin, install labor rates, installed\u003Cbr /\u003E revenue, installation cycle time, (Voice Of the Customer) VOC targets, timely post-sale project measurements,\u003Cbr /\u003E concessions, and open services.\u003Cbr /\u003E 30%: Manages team of installation services managers in HDE, assistant installation managers in HDI warehouse\u003Cbr /\u003E assistants in HDE-HDI, administrative coordinators in HDI, measure techs in HDE-HDI and service coordinators in HDE.\u003Cbr /\u003E Responsible for hiring, training, coaching/mentoring, performance management and termination actions. Ensures site\u003Cbr /\u003E and warehouse safety standards are in compliance with THD, state, and federal regulations.\u003Cbr /\u003E 30%: Drives results through standardized processes that create a strong customer experience, efficient job\u003Cbr /\u003E management practices, sourcing and onboarding skilled 3rd party labor crews, resolving customer install concerns, and\u003Cbr /\u003E leading an associate install team to meet their installed revenue targets. Partners with teams in the HDE Branch\u003Cbr /\u003E Support Center (BSC) on job management, sales teams, and Core Services as examples to ensure roles and\u003Cbr /\u003E responsibilities are operating effectively to support install targets and to meet or exceed customer experience targets as\u003Cbr /\u003E measured by VOC.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ENature and Scope:\u003C/strong\u003E\u003Cbr /\u003E Position reports to Regional General Manager\u003Cbr /\u003E Number of Direct Reports: 5\u002B\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEnvironmental \u0026 Travel Job Requirements:\u003C/strong\u003E\u003Cbr /\u003E Environment: Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving\u003Cbr /\u003E machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.\u003Cbr /\u003E Travel:\u0026nbsp;Typically requires overnight travel less than 10% of the time.\u003C/p\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EStandard Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u0026nbsp;The knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or\u003Cbr /\u003E equivalent degree in a field of study related to the job.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EWork Experience Required:\u003C/strong\u003E 8\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPhysical Requirements:\u0026nbsp;\u003C/strong\u003EMost all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or\u003Cbr /\u003E handle material or equipment of moderate weight (8-20 pounds).\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u0026nbsp;\u003Cbr /\u003E \u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EConstruction/home improvement industry experience.\u003C/li\u003E\u003Cli\u003EPrior experience working with subcontractors.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EExcellent communication skills.\u003C/li\u003E\u003Cli\u003EStrong time management and organizational skills.\u003C/li\u003E\u003Cli\u003EStrong negotiating skills.\u003C/li\u003E\u003Cli\u003EStrong business acumen.\u003C/li\u003E\u003Cli\u003EProven problem solving and multi-tasking skills.\u003C/li\u003E\u003Cli\u003ECollaborative leadership skills where strong value is placed on partnerships.\u003C/li\u003E\u003Cli\u003EDrives Change\u003C/li\u003E\u003Cli\u003EInfluences Others/Provides Inspiration\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E

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Posted: 2020-09-10 Expires: 2020-10-10

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BRANCH INSTALLATION MANAGER - ORANGE COUNTY

Home Depot
Orange, CA 92866

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