4 days old

Business Analyst

Cisco Systems Inc.
Carolina Shores, NC 28467
  • What You'll Do

    Customer Experience organization is set up to accelerate our customers success and profitable growth for Cisco and our partners by delivering the best customer experience in the technology industry. CX is intensely focused in enabling Ciscos transformation to grow recurring revenue through our Software and Services business. As a factor of the Platforms team, the individual will drive significant change in our digital landscape as a section of the broader ecosystem of teams in this space.

    The Business analyst will be part of the exciting journey of the Digital Transformation within CX. She / He will be bonded to the requirements and process in the domain areas of New Product Introduction for services, Opportunity to Lead/QuoteToCash Business Process areas- from technology strategy, process design, integration and innovation to drive the digital renewal for the top strategic programs.

    This is a critical position within the Cisco Customer Experience digital transformation team with a regular exposure to Business and IT Executive Leadership and Senior Leadership Teams. You will have a deep domain business expertise on services (professional services, technical services, CMS and related business processes) and deep expertise in new & emerging digital technologies.

    Who You Are

    Business analysts improve processes and increase efficiency through technology, strategy, analytic solutions, and more. With interpersonal and project goals lighting the way, business analysts are meticulous in their documentation and evaluation of potential solutionsalways working to bridge the gap among departments with improved efficiency and productivity.

    Who Youll Work With

    There will be significant interaction with other groups within CX and other multi-functional groups. Work with the CX Transformation Team, Product Track Leaders (peers), Product Management, Data & IT teams.

    You will work multi-functionally with the Customer Experience, Sales, Marketing, and IT organizations, playing a leadership role in transforming Cisco by designing and implementing analytical models and intelligent automation to drive us toward a digital data-motivated organization. You will partner with business leaders to assess the overall health of digital journeys for Renewals and then build a roadmap to continually optimize and improve the customer's digital experience.

    The leading focus for this team is in accelerating Ciscos CX services commerce capabilities. Working very closely with our Business Units, Partners, Customers, Operations, Delivery organization and IT to provide a comprehensive, end to end view of the end state architecture with a focus on a quarterly execution roadmap build out. In FY19 and beyond, our focus will be to drive UX-led design, delivery of Process, Platform capability and to drive global adoption.

    Minimum requirements:

    Are you passionate about transformation? As a Business Analyst this role you will be responsible for:

    • Driving and Orchestrating the build-out and/or evolution of capabilities across the value chain needed in order to support the services Commerce journey and ensuring Ciscos growth for the CX platforms services commerce team.
    • Ensuring appropriate business level interlocks between the different areas of the value chain to develop the end to end service commerce business architecture platform needs
    • Crafting efficient CX capabilities for Order to Cash for services demonstrating deep Services and Commerce domain expertise
    • Accountable for driving engagement with Stakeholders and customers to understand and deliver their operational and technical needs
    • Driving and influencing commitments and action needed to remove barriers and steer efforts to accelerate execution in alignment with the strategy. You will facilitate the redefinition of strategies when needed.
    • Delivering capability and feature insights in adoption engagements with field sales, operations, customer success, customers, and partners
    • Multi-Functional facilitation and orchestration to generate a CX services roadmap and execution plan
    • Writing user articles and providing the supporting analysis that is required for the robust solutioning of the ideal process

    Minimum Qualifications:

    • Requires a BS/MS degree with a minimum of 8+ years of applicable experience
    • Masters Degree is a Plus
    • Experience with Salesforce is a plus
    • Experienced in CPQ Platform and Business Processes related to services
    • Domain Expertise on Services Business process & Commerce Capabilities.
    • Strong business requirements skills & Analytical skills. You are able to interpret a wide range of information and use their findings to make proposals.
    • Subject Matter Expertise in the New Product/Service Offer Enablement.
    • Understanding of the new CX Portfolio offers and the E2E process of CX Enablement.
    • Hands-on practical experience supporting Operations in one or more Customer-facing functions to know the Services end to end Ciscos lead to Order and Order to Cash process, Delivery Process- Sales, Client relations, Customer Success, Support
    • Experienced in driving business outcomes with a wide range of knowledge from Ideation to Delivery of capabilities to meet customer needs
    • Strong ability for analysis to build and execute on the vision set by the CX organization to enable end to end commerce business process streamlining and optimization
    • Executive presence with outstanding communication and presentation skills at various levels
    • You have the ability to implement strategy into clear action plans and lead teams to a common goal
    • Strong program/project management skills, with prior experience leading large multi-functional teams
    • Confirmed ability to build positive relationships in order to influence others to make decisions and take actions aimed at achieving common outcomes that ultimately benefit the entire business.
    • Strong negotiation and conflict resolution skills.
    • Time-management skills. You will often work under tight deadlines and must use their time efficiently to complete projects on time

    Why Cisco?

    At Cisco, each person brings their own unique talents to work as a team and make a difference.

    Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

    • We connect everything people, process, data and things and we use those connections to change our world for the better.
    • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Agile Cities to your everyday devices.
    • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

    We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

    We Are Cisco

    • Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Ma


Posted: 2019-11-08 Expires: 2019-12-08

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Business Analyst

Cisco Systems Inc.
Carolina Shores, NC 28467

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