1 day old

Business Operations Analyst, CPS Incubation Services

Cisco Systems Inc.
San Jose, US
  • Job Code
Business Operations Analyst, CPS Incubation Services

Business Operations Analyst, CPS Incubation Services

  • Location:
    San Jose, California, US
  • Additional Location(s)
  • Area of Interest
    Business Strategy and Operations
  • Job Type
  • Technology Interest
  • Job Id

What You’ll Do

Customer Partner Services (CPS) Incubation Services is responsible for the operationalization of New Biz Models, New Offers and New Capabilities & Transformation into CPS run-the-business engine. We do this by performing Ops Assessments, Process & Capability Readiness, Capacity Planning, driving Simplification of Processes & Policies and then driving Scalability by means of Automation. We play dual roles of Assessors/Enablers/Optimizers in addition to the role of Incubators for some other areas. We provide both the Subject Matter Expertise and Transformation Initiative Oversight and Management

The Services Operations & Transformation team is a critical part of CPS by owning the end-to-end operationalization of Services Transformation initiates.

As part of the team you are accountable for:

    • Supporting Cisco’s Services and Renewal Operations around the incubation of new process and capabilities for Deal Management, Service Quoting, Service Ordering, Contract Management, Install Base and Access/General Inquiries
    • Own the operationalization of cutting edge new business models, driving the CPS operationalization of Professional Services Automation, Technical Services (TS) and Advanced Services (AS) and working closely with Global Partner organization to address the impact of any Services-led program changes to Q2C CPS support.
    • You will influence the execution design to ensure Customer Partner impacts and impacts to CPS are minimized while accelerating our ability to go-to-market with the offerings of the newly acquired companies.
    • Program/project management and ensure operational readiness is achieved.
    • You will evaluate integration solutions in the light of operational impacts and influence solutions within the Services Organization in order to enhance the quality of operational delivery and customer experience. You will solve challenging situations in definition/validation of end to end operational processes.
    • You will provide direction and extract inputs from a team of specialized SMEs and paint a picture of impacts.
    • You are responsible for forecasting resource plans and budget needs for the various CPS teams to scale to support the business and proactively identify and manage Risks & Roadblocks effectively.
    • You are the driver of analysis of any major changes Cisco Services to ensure ease of doing business with our partners.

Who You Will Work With

You will partner with the Global Partner Organization (GPO) and the Services Business Entities (AS/TS). You will maintain the relationships to deliver the necessary impact assessment of any new short/mid-term initiative with partner impact requiring Incubation efforts. You will ensure that CPS stakeholders and leadership team have the right and timely information to make decisions, including process alerts, capability implementation collateral, and operational KPIs on a regular basis. In addition, you will drive and own addressing any specific related actions taken from SLT or other CPS leadership meetings.

Who You Are

Do you have the passion and creativity to make a difference and drive business success and solve real operational problems through innovative solutions? Are you high energy, highly motivated and a self-starter? Do you want to be both a doer and consultants/mentor?

    • You will have a deep understanding of Business fundamentals and validated experience of leading cross-functional initiatives.
    • You possess an ability to work with multiple leadership styles and be effective in ambiguous and unstructured situations while also working independently.
    • You are a quick learner with the ability to move fast and adapt to changing pace.
    • Ability to see the “big picture” and holistic understanding of organizational goals and how they impact the operation of the business

Minimum Requirements:

    • BA/BS minimum in Technical/Business (Masters preferred)
    • 5 years of hands-on Project/Program Management experience in a highly cross-functional environment
    • 5+ years operations level experience preferred
    • Understanding of Cisco’s Business Processes, Functional & Operations Processes is strongly preferred
    • Experience and understanding Services business, its processes, and its policies are a strong plus.  Including knowledge of operation and support processes.
    • Strong communicator. Confident in managing up/down/laterally.
    • Strong interpersonal skills
    • Ability to dive into almost any area of the Services Operation business (Q2C)
    • Good sounding board for others in the company—provide open, honest feedback
    • Help team understand where you can be useful for them versus a roadblock
    • Proven track record of effectively interacting with senior management
    • Ability to work strategically and collaboratively across departments
    • Effective, versatile and action-oriented. Ability to drive results through commitment, and perseverance

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.


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Business Operations Analyst, CPS Incubation Services

Cisco Systems Inc.
San Jose, US

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Business Operations Analyst, CPS Incubation Services

Cisco Systems Inc.
San Jose, US

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