19 days old

Business Operations Manager 1303435

Cisco Systems Inc.
San Jose, CA 95113

What You'll Do

As a Business Operations Manager in the Customer Partner Services (CPS) organization, you will be responsible for multiple projects related to software, licensing, entitlement & asset management.

The Business Operations Manager will engage in roadmap discovery, planning, build improvements in Agile SAFE processes that prove delivery quality & scalability, handle agile releases & associated PI planning sessions.

The role will be a product spokesperson, influencing roadmap & solution design. Engagement with customer/partner organizations, regional operations, business units, operations teams to align capability gaps, improve support metric needs, and adoption needs being critical in this role.

The Business Operations Manager will support the Portfolio Lead to ensure programs are successful. The role will be working closely with Business Architecture, Product Owners, IT Architecture & Analysts to prepare teams for the execution of capability releases.

The position requires customer obsession with an extensive partnership with clients to understand business objectives, delivery execution, and management of projects to ensure quality, within scope, timely, on-budget completion.

Who You'll Work With

Are you ready for the next wave? Here, you'll be balancing multiple large, strategic deployments for Ciscos customers/partners while you work hand in hand with some of the brightest people in Cisco.

These projects utilize existing or new Cisco technologies, multiple third-party vendors and cross multiple functions, have high organization visibility, and may include multiple locations or Regions. You will be managing multiple critical projects in tight time frames that are mission-critical for some of Ciscos most exciting customers.

Who You Are

You apply your Project Management Profession (PMP) certified knowledge and experience to ensure high customer satisfaction fulfilling our customers' requirements. Agile SAFE processes are leveraged to ensure predictable and successful outcomes. You'll identify and resolve complex problems that impact strategic direction for our customers and Cisco. You will work with a high level of business & technology expertise across multiple organizations. Independence and a "take-charge" approach are encouraged as our customer expects the best from Cisco.

Minimum qualifications:

       Bachelors Degree in Business or a related field; MBA or Masters Degree preferred

       7+ years of active Project Management experience

       3+ years Business strategy experience

       PMP certification highly desirable

       Experience managing projects and programs.

       Fluent Microsoft Office products including the use of EXCEL, WORD, POWERPOINT, MS Project, and Project & Program accounting system

       Experience with project-level accounting (cost and revenue)

       Agile training (SAFE, SCRUM, PMI-ACP) a Plus

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!




Posted: 2020-09-30 Expires: 2020-11-01

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Business Operations Manager 1303435

Cisco Systems Inc.
San Jose, CA 95113

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