1+ months

Business Operations Manager 1305889

Cisco Systems Inc.
Tokyo, Kanto



1. CX(Customer Experience)




  • CX(Customer Experience)End to EndAPJCAPJC



Excel(Pivot)Powerpoint, Word, Outlook


What You'll Do:

The charter of APJC CX Operations team is to plan, execute and accelerate the Financial and Business Performance of the APJC CX region, orchestrate and enable the transformation of the APJC CX region into the desired Future State.

The key focus area for the Business Operations Manager is to support their allocated theatre/function to accelerate business performance and successfully deliver on their commitments to profitably grow the CX business.


Partners with business leaders to proactively provide expertise in constructing revenue and margin forecasts, recommendations and strategic plans based on business data.

Manages, leads and monitors business analytics to achieve overall business and company objectives, including improvement in Financials.

Delivers business insights and recommendations leveraging analytics, predictive modelling, observations & business knowledge.

Enables operational improvement through the strategic management and analysis of business drivers and practices.

Drives change through collaboration on the strategic development and management of performance measurements and control systems.

Who You'll Work with:

The position will support theatre CX leaders with business performance acceleration and business transformation.

Partnering with other Functions and APJC Operations team members to drive business improvement, evolve insights and analytics, identify business trends, issues, challenges, and recommended actions.

Who You Are :

You are a great teammate who can be a trusted advisor to the business. You have the ability to influence cross functionally and at the Executive level. You are able to think outside the box, take the lead in developing business solutions and be a change agent. You are proficient in the details of running a business and able to connect to the big picture.

Minimum Requirements:

Bachelor degree with at least 10 years experience in a large multi-national company with exposure to various aspects of the business operations or finance functions.

Ability to work in matrix organisations, prioritise what is important to the business and influence decision makers to achieve desired results

Excellent written/verbal communication proficient in English and Japanese.

Analytical skills and experience to identify trends & patterns in datasets and interpret, synthesize, and communicate insights.

Strong mastery of Excel, Power point. Knowledge in Business Objects, and other financial tools is beneficial.

Must have experience in participating as a key member in a cross-functional team and/or international projects or programs of high complexity.

Experience or understanding of CX/Services operations and Finance organization, processes, and policies are a strong plus. Including knowledge of back office systems to support the business.


We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.


Posted: 2020-10-23 Expires: 2020-11-25

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Business Operations Manager 1305889

Cisco Systems Inc.
Tokyo, Kanto

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