1+ months

Business Operations Manager

Cisco Systems Inc.
Bengaluru, KA 560002

What You'll Do:

  • Manage the design and implementation of business processes.
  • This role requires the ability to multitask, work with cross-functional teams, manage projects, and deliver timely status reports on initiatives-including issues, risks and recommended mitigation.
  • In addition to having relevant business process and educational background, the ideal candidate will be highly organized, flexible, and able to work independently to determine paths toward meeting stated goals.
  • Provide business planning assistance, periodic measurements of effectiveness, and facilitate efforts to optimize operational efficiency through business process definition and re-engineering.Assist in driving Customer Satisfaction, Contribution Margin, Advanced Services Delivery Leadership, and Operational Excellence, thru: business controls, operations, results optimization risk management; process, internet enablement, systems tools - incl. business and technical tools development and implementation ; delivery discipline, knowledge repeatability management and best practice sharing, incl. Virtual Team Mgmt; Infrastructure, lab testing infrastructure planning, design, operation, optimization and cross Team leverage; communications, certification skills development, e-Learning, quality programs - incl. ISO 9000
  • Manages the design and implementation of business processes ensuring that business initiatives align with strategy. Actively involved in reviewing Advance Services deals for customer fit, profitability and accuracy. Also responsible for maintaining service contract accounts to address customer renewal issues.

Who You'll Work With:

CX Centers are located in strategic regions around the globe - Bangalore, Dalian, Mexico City, Krakow and Raleigh (RTP) - enabling a more consistent and relevant customer experience across barriers of time zone, language and local regulations. They are looking for high skilled engineers to work across all cisco architectures like Borderless networks, Collaboration. Datacenter/ Virtualization, Mobility, Video, NGN & OSS.

Who You Are:

BA/BS degree 10+ years related experience. Understands and applies knowledge of the complexities and interdependencies of business processes. Must have experience managing projects.

Understands and applies knowledge of business processes; responsible for capturing and documenting process.Focus on applying process, tools, etc in support of improving day-to-day operation of the business.Drive data cleanup and migration efforts

Implement minor improvements to existing business process. Roll out new tools and reportsExhibits the following qualities and knowledge:

Strong organization and planning skills. Ability to lead virtual teams.Detailed understanding of key business functions

Desired Skills:

Services background is desirable

Why Cisco:

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who arent afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.


Posted: 2019-05-22 Expires: 2019-08-21

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Business Operations Manager

Cisco Systems Inc.
Bengaluru, KA 560002

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