7 days old

Business Operations Specialist - Hooksett, NH

Hooksett, NH 03106
  • Job Code

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.


The more you do, the more you learn. And as you learn you find new doors opening that challenge you to bring your best. This specialist role with UnitedHealth Group will call on your knowledge, your energy and your commitment to making health care work more effectively for more people. Today, more and more employers are turning to us for innovative ideas and high levels of performance. Now, we invite you to help us welcome new members as you help install assigned accounts. You'll be responsible for overall employer contract loading using various databases and/or source documents. Along the way, you'll discover the training, resources and opportunities you'd expect from a Fortune 6 leader.


Business Operations Specialist (BOS) should have analytical skills to help us conduct and manage outcomes of various operations initiatives, supporting short and long term operational/strategic business activities, by developing, enhancing and maintaining operational information and models. Also develop and implement effective/strategic business solutions through research and analysis of data and business processes.  Positions in this function conduct and manage outcomes of various studies that include analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning. They support short and long term operational/strategic business activities - by developing, enhancing and maintaining operational information and models. They also develop and implement effective/strategic business solutions through research and analysis of data and business processes.

Primary responsibilities:

  • Work cross-functionally across operations to develop, support and implement solutions for assigned functional areas; i.e., / quality remediation across the Oxford and Cirrus platforms
  • Lead several projects with varied, multiple deliverables, team members and audiences requiring ongoing prioritization and relationship management
  • Communicate project status updates to immediate and leadership leveraging project milestones and deliverables
  • Create value for the organization through the application of knowledge, techniques, and assets to improve business
  • Strong communication skills; i.e., participate in projects and represent our department in meetings
  • Agility/Flexibility, i.e., work on multiple project initiatives (multiple platforms) and flexibility with work schedule
  • Ability to initiate and lead implementation on business opportunities and process improvement
  • Assess and interpret customer needs and requirements.
  • Identify solutions to non-standard requests and problems.
  • Solve moderately complex problems and/or conducts moderately complex analyses.
  • Problem solve Access Database issues and support maintenance and enhancement of the tool
  • Provide explanations and information to others on difficult issues.
  • Coach, provide feedback, and guide others.
  • Act as a resource for others with less experience.
  • Partner with applicable stakeholders to identify the operational impact of changes within defined solutions (e.g., changes to policies/processes/procedures, compliance with applicable legal/regulatory requirements, additional requirements)
  • Seek opportunities to improve operating efficiencies/effectiveness (e.g., downstream impacts, role/responsibility realignment, enhanced business value)
  • Support ongoing operations/maintenance/enhancement of existing solutions, in partnership with applicable stakeholders (e.g., IT, business owners/ partners, vendors)
  • Ensure that all stakeholders are fully informed of new/updated solutions, and identify/escalate any issues communicated by stakeholders
  • Support ongoing monitoring and adjustment of project scope/timelines/dependencies
  • Develop and/or contribute to training programs to support implementation of the solution
  • Ensure that identified solutions meet business requirements for all applicable stakeholders
  • Identify and/or establish appropriate testing metrics/targets to validate that business requirements are being met (e.g., performance metrics, process deliverables, business value)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Posted: 2020-10-15 Expires: 2020-11-14

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Business Operations Specialist - Hooksett, NH

UnitedHealth Group
Hooksett, NH 03106

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