1+ months

Business System Architect - Lead to Order and Sales Comp

Cisco Systems Inc.
Bengaluru, KA 560002
  • Who We Are

    Todays sophisticated business environment is more than that its a period of disruption between the pandemic, global business change, and internal process complexity. For us to focus on simplicity and the best customer experience, we need outstanding talent and the right skills to be successful. This is now a mantra for our Cisco leadership team and for us.

    The Digital Enterprise Solutions team is changing the way we run Ciscos operations by improving the power of technology, the best of business processes, and outstanding data insights. Together, we will Reimagine the Cisco experience. Show the world how to Reinvent applications and use the future of the Internet to Showcase Cisco: our people, products, processes, systems, and data. Please join us and make this journey together!

    What You'll Do

    In this fast-paced, you will lead process sessions, analyze impact, and document process flows across lead, opportunity, quoting, order capture, subscription, renewals, customer success, and Sales Management and Compensation for tier 1 and tier 2 partners, and direct channels across new, renew, amendment, cancellation, trial, and evergreen sales motions. You will handle the following:

    • Defining the current and target state end-to-end business capabilities and process flows for the following areas:
    • Lead Management: Lead generation, qualification, enrichment, and routing to the sales team
    • Opportunity: Support, track, and manage the execution of a sales process not limited to opportunity creation and closure, sales forecasting and booking reports, and pipeline management
    • Quoting: Support quoting process from creation, configuration and price determination, approvals, and quote generation
    • Order Capture: Creating, processing, and tracking orders including credit management and order management
    • Subscription and Renewals: Supporting processes for subscriptions/renewal management
    • Customer Success: Drive customer adoption and retention through onboarding, training, loyalty programs, self-service management, and customer service and complex solution support
    • Sales Management and Compensation: Lead and convert opportunities into sales orders, including customer & territory planning, quota setting and ensuring sales teams are credited and compensated
    • Work closely with business executives to understand business vision and strategy, inefficiencies, and transformation initiatives.
    • Assessing problems along the enterprise business processes to drive ongoing improvements across roles & responsibilities, processes, and technology
    • Prioritize and manage multiple projects simultaneously

    Who You'll Work With

    • Business executives and multi-functional Leaders (Sales, CX) to assess transformation requests
    • Digital Enterprise Solution, Enterprise Architecture and Strategy & Planning teams to ensure alignment across business priorities, business process flows, architecture and implementation decisions
    • Transformation program teams for overall program management

    Who You Are

    • Understanding of end-to-end Lead to Order, and Sales Management and Compensation business processes flows including Lead Management, Opportunity Management, Quoting Management, Order Management, Sales Coverage, Goaling & Quota Setting, Sales Crediting & Compensation
    • Experience using business process management tools and methodologies
    • Self-directed, adaptable change agent with the ability to prioritize and manage multiple projects simultaneously
    • Excellent at collaborating with other teams to identify process improvements
    • You are highly organized; you work with a focused purpose and strive for detailed execution of the work you're doing
    • You are at home in highly matrixed organizations
    • You have excellent oral and written communication skills

    #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

    We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

    But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

    Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

    So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.


Posted: 2022-03-25 Expires: 2022-05-25

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Business System Architect - Lead to Order and Sales Comp

Cisco Systems Inc.
Bengaluru, KA 560002

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