25 days old

Call Center Collections Specialist (Bilingual-Spanish)

Cox Communications Inc
Phoenix, AZ 85003
*Primary Location: *1550 W Deer Valley Rd, Phoenix, AZ, USA
*Division: *Cox Communications
*Job Level: *Individual Contributor
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *202104208
Call Center Collections Specialist (Bilingual-Spanish) - Phoenix At Cox, we connect people to the things they love. Now wed like to connect with you. Cox Communications is looking for* sharp talent* to join our team and *be the voice of our brand.*
As a full-time *Collections Specialist - Work From Home*, you will play a pivotal role in the *continued stability and growth* of our organization, by serving as a front-line representative of the Cox brand, in a call center environment. In this role you will:
- *Promote customer retention and reduce bad debt* by collecting monies via telephone from delinquent active and former customers and non-pay disconnected accounts across all residential product lines while remaining in accordance with State and Federal privacy and collection laws, in a call center environment.
- *Ensure all delinquent accounts within assigned area are either collected or resolved* in accordance with defined system policy in order to maximize system financial performance and effectively minimize write off of Accounts Receivables and equipment, in a call center environment.
- *Live the Cox Values,* by demonstrating an approach towards people and work that is consistent with the overall values of the company.
Unleash your potential with Cox Communications as a Collections Specialist today.
*The Cox Communications Difference*
*Cox Communications is more than just a place to work.* We strive to create an environment that nurtures personal development and the opportunity to build on your talents.
*Our employees are our most important resource.* To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare and 401k) and a best-in-class working environment.
*We are committed to having a diverse workforce that reflects the communities we serve. *We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Keep reading to learn more about the role and to apply to join the Cox Communications team today!
Please note that the work from home structure may change to an office based structure depending on the needs of the business.
As part of a customer loyalty driven team, highly motivated individuals will *earn an hourly rate of $15.00. The target commission is $1,000 a month. * There is potential to earn up to and beyond $60,000 as a high performer. Higher performers are eligible for accelerated pay up to two and a half times their monthly incentive.
*Whats In It For You?*
Really good question, and we have some good answers that we hope you like.
- We want you to feel cared for and respected (like you do with our customers), and that starts with Coxs highly competitive pay and other compensation perks (401k + company matching, comprehensive medical benefits, etc.). We also offer *free Internet, and discounts on other Cox services valued at up to $300 per month*. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
- Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so its our goal to make sure you feel recognized for your contributions. Its also important to work alongside colleagues who "get you." At Cox, youll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.
- Growth is a good thing, and youll have opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.
*Primary Responsibilities and Essential Functions*
- Answers incoming and makes outgoing phone calls to customers and provides a quality, responsive, and positive customer contact with the intent to retain the customer and correct the past due situation.
- Requests account information, accesses customer record databases or other electronic tools and information delivered to the desktop and authenticates customer by requesting PIN or other identifying information.
- Analyzes customer account status and history and performs necessary calculations to determine appropriate actions and payment plans.
- Negotiates with customers to agree upon arrangements for payment, extends disconnect dates when required and processes payments by telephone (credit card, checks, etc.)
- Screens, identifies and participates in investigations of telephone fraud and responds to inquiries of rate, services and possible fraud.
- Transfers appropriate fraud, high toll and bankruptcy cases and escalations to the appropriate person/workgroup inside or outside of the Collections department.
- Resolves collections-related customer issues to maintain customer loyalty and minimize product churn.
- Safeguards company assets, customers privacy and other proprietary information.
- Maintains compliance with legal and regulatory requirements.
- Documents call results, including the disposition of calls, customer payments agreements, payment plans and other results in the Cox billing system (ICOMS).
- Processes equipment retrieval requests, stolen and fire damaged equipment reports to minimize financial losses.
- Other duties as assigned.
Qualifications: Minimum

* Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)
* High school graduate, GED, or equivalent work experience
* 6 months experience working in a direct customer contact position
* 6 months experience using a computer in a work or non-work setting
* You must live in the greater Phoenix, AZ area
* You must have high-speed internet connection available in your home
* Bilingual (Spanish/English)
Preferred

* Live in an area of Phoenix, AZ where Cox Communication services are available
* 1 or more years successful experience in a call center customer service, telephone sales or credit and/or collections environment
* Knowledge of ICOMS billing system, or equivalent in another environment.
* Telecommunications or utility experience

Who We Are
*About Cox Communications*
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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Posted: 2021-09-22 Expires: 2021-11-14

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Call Center Collections Specialist (Bilingual-Spanish)

Cox Communications Inc
Phoenix, AZ 85003

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