1+ months

Customer Service Representative Bilingual Korean - Flushing, NY or Sandy, UT

Flushing, NY 11354
  • Job Code
    841824

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

    Primary Responsibilities:
    • Respond to incoming calls from members and assists them with scheduling non - emergency medical transportation (i.e. doctor appointments, physical therapy appointment or radiology appointment) with their preferred providers at their preferred location
    • Insure communication completed in a timely manner with members / patients, home health aides, physicians and medical facilities
    • Support the member and others by answering their questions and concerns to include cancelling or rescheduling appointments based on members requests
    • Observe at all times the required HIPAA standards to protect private information
    • Enter into computer system the required documentation on members, the scheduling arranged and the communication provided.
    • Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, call resolution and attendance

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    Categories

    Posted: 2019-08-09 Expires: 2019-11-09

    UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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    Customer Service Representative Bilingual Korean - Flushing, NY or Sandy, UT

    UnitedHealth Group
    Flushing, NY 11354

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