1+ months

Center Manager II - Richmond, VA - 923574

Richmond, VA 23219
  • Job Code
    923574

Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to whats really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, were working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us and start doing your lifes best work.(sm)

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Having energized and friendly center managers is essential for creating success in our centers. In this role, you will be responsible for managing all aspects of center operations in order to provide quality medical care and services to patients. As a leader, youll provide clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.

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This role is center-based and requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. It requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs. Hours may vary based on location, patient volume, and business needs.

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Primary Responsibilities:

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  • Drives excellence in business, clinical, and financial operations of multiple centers through managing workflows, budgets, scheduling, and other items as needed
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  • Acts as the catalyst to ensure staff are passionate about delivering genuine, caring, and friendly healthcare.
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  • Maintains the culture of excellence by recruiting, developing, and retaining talent
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  • Champions the MedExpress brand in the community by acting as a liaison with outreach efforts, responding to patients and the general public
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  • Identifies innovative ways to build relationships with local businesses, schools, and organizations in order to meet their community healthcare needs
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  • Monitors and optimizes systems that meet staff communication needs while supporting consistency throughout the MedExpress platform
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  • Optimizes partnerships with area and regional leader to achieve overall corporate goals and objectives
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  • Ensures 100% compliance with the MedExpress Compliance Program and compliance with federal or state licensing requirements for both the Center and staff
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This role is center-based and requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. It requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs. Hours may vary based on location, patient volume, and business needs.

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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Center Managers work standard business hours (Monday through Friday: 8 am-5 pm) and also need to be available to support staff beyond those standard working hours.

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Required Qualifications:

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  • Associates Degree or equivalent experience
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  • 1+ years of experience supervising, coaching, and developing staff
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.
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  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role.
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Preferred Qualifications:

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  • Bachelors Degree in Business Management
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  • 3+ years of experience managing a customer-facing retail or healthcare facility
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  • Understanding of HIPAA, OSHA and other state/federal healthcare requirements and regulations
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  • Multi-site leadership experience
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  • Clinical license
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  • Demonstrated success using the principles and processes of customer service including identifying customer needs, meeting quality standards for service, and evaluating & improving customer service results
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  • Knowledge and understanding of P&L reports to develop action plans to maximize profitability while meeting customer needs
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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Proof of immunity to vaccine-preventable diseases is an employment requirement.

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Job Keywords: Center Manager, healthcare, MedExpress, Richmond, VA

Categories

Posted: 2021-04-07 Expires: 2021-06-05

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Center Manager II - Richmond, VA - 923574

UnitedHealth Group
Richmond, VA 23219

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