1+ months

CENTRAL SCHEDULING REP

HealthcareSource

Minot, ND 58701

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POSITION SUMMARY
- Manages a high volume of incoming calls in a timely manner, utilizing call center scripting to accurately obtain and input patient information; maintaining a high level of customer service at all times. May float to Reception areas during periods of low call volume.
MINIMUM QUALIFICATIONS AND REQUIREMENTS
- Licenses and Certifications Required
  - None
- Educational Requirements
  - HS Diploma or GED, preferred
- Experience Requirements
  - Customer service experience or training, required. Preferably six (6) mos minimum
  - Experience in a call center setting, preferred
  - Computer experience, required
  - Medical terminology knowledge, preferred
  - Experience with computer appointment software, preferred
- Special Skills or Training Requirements
  - Ability to communicate effectively on the telephone
  - Ability to demonstrate good judgement in handling calls efficiently and appropriately
  - Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution
  - Ability to handle confidential and sensitive information
  - Ability to work in a fast-paced environment; working efficiently and multi-tasking
  - Compliance with all Privacy and Confidentiality Standards per Trinity’s policies

HealthcareSource

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