1 hour

Circuit Design Engineer

Five9, Inc.
San Ramon, CA 94583

Circuit Design Engineer


 


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.


 


We are actively seeking a Circuit Design Engineer to join our Telecommunications and Carrier Relations team. This persons responsibilities will be maintaining all carrier configuration information, initiate trunk group builds and traffic implementation, monitor and report for all layers within capacity management including network and voice connectivity and carrier specific traffic volumes.


 


Key Responsibilities:



  • Responsible for the delivery of all transport-related services. includes circuit design, equipment assignments, facility updates and project/quality management in a CLEC environment.

  • Track, document, and compile Engineering information relating to customer, internal equipment, Network and ILEC/LEC facilities  

  • Complete Design Layout Reports (DLR), build, and test for retail and carrier voice and data circuits

  • Regularly work with the Loop Accept team to troubleshoot design issues when accepting circuits from the LEC



Requirements:



  • 3+ years of experience in circuit design engineering

  • Knowledge of multiple OSSs including M6, Netxgen, TBS, and Netcracker. Familiar with a variety of equipment for building and testing of DS1s including PSAX, Cisco Routers, Metaswitch, React, Netflex, Muxes, T-Dax, Turin, and Navis

  • Knowledge of vetting, quoting, contract processing, installation and turn up to establish connectivity domestically and internationally for backbone infrastructure and voice carrier connectivity to provide origination and termination capabilities with a focus on call quality, diversity and cost effectiveness

  • A proven track record of providing technical support and order status for internal and external customers

  • Able to escalate troubles with Carriers and any internal departments as necessary



Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.



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Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.

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Posted: 2020-11-30 Expires: 2020-12-30

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Circuit Design Engineer

Five9, Inc.
San Ramon, CA 94583

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