20 days old

Cisco ACI Technical Lead

Cisco Systems Inc.
Bengaluru, KA 560002

Cisco ACI Technical Lead

Cisco Managed Services (CMS) organization seeks a NOC engineer to join a team of extremely hardworking engineers supporting strategic accounts. This is a superb opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology. The successful candidate will have a track record and desire to excel at both technical issue resolution and customer management.

What will you do?

  • Ensure 24/7 availability of the production environment and own the daily operations.
  • Participate in Change Advisory Board Review Meetings with customer.
  • Ownership of root cause analysis process and ensure remediation of major issues.
  • Ability to provide assistance in a support capacity with problem and incident resolution and assume major incident and problem ownership and accountability
  • Recreate Customer Issues for Technical Troubleshooting in the Operate Lab
  • Drive issues related to firmware and bug with BU team.
  • A demonstrable understanding of the ITIL framework and its application in a production environment.
  • Fix & resolve the incidents and problem tickets within SLA/SLO.
  • Develop and maintain a working knowledge of existing and new technologies and be able to tie the design and implementation of infrastructure to the managed components.
  • Good analytical and troubleshooting skills (the ability to think logically through a problem) and must have the initiative, perseverance and commitment to see problems through to resolution.
  • Working closely with the Engineering team to understand the product and project requirements.
  • Performs Advanced Level Troubleshooting, Analysis and Diagnosis of Complex Issues
  • Drive continuous improvement and process change suggestion to management. Provide systems/product training to peers within the CMS Operate Practice team.
  • As a member of our Cloud Operations Team, you will be responsible for deploying and supporting the solution within the customer data centers. Site Reliability Engineer standard methodologies will be the foundation of this teams efforts and collaboration to reduce toil and drive innovation to our customer.
  • The team provides second/third level technical support for Cloud / Hybrid solutions on a worldwide basis via inbound/outbound phone calls, web and remote access. Provide consultation to independently fix & debug solutions for Cisco customers along with collaborating with Cisco internal TAC and Product engineers to resolve issues.

Who you are?

  • A creative, positive and proactive can-do attitude and a willingness to learn new technologies, processes and procedures.
  • Ability to work in a fast-paced, high-pressured, multi-functional, cross country, territory and theatre environment.
  • You are expected to work as teammate with minimal supervision.
  • Demonstrate high-level of maturity and confidentiality.
  • Attention to detail and interpersonal skills
  • Excellent written, verbal, and presentation skills.
  • Strong organizational and leadership skills. Ability to influence and drive consensus among internal and external teams.

Desired Skills

  • Expertise on Cisco ACI (Application Centric Infrastructure) and/or other Software Defined Networking solutions.
  • Hands on experience in Campus / enterprise datacenter class devices is essential.
  • Hands on experience with Cisco APIC SDN controller architecture.
  • Hands on experience on how to create different application policies in the ACI including Tenants, Application Network Profile (ANP), End Point Group (EPG), Contracts, Subjects and Filters
  • Hands on experience on the Fabric Access Policy including how to create switch policies, interface policies, AEPs, Physical and External Domains
  • Hands on experience on Fabric Discovery Activity including Verifying the APIC and LEAF Health.
  • Experience configuring and deploying enterprise-class networks including the following products: Cisco Nexus 9k,7k,5k,3k Switches, Cisco Catalyst Switches and Cisco ASR / ISR Routers.
  • Solid understanding of external L2/L3 fabric connectivity and Experience in L2/L3 switching Architecture design. Must have a solid understanding in BGP, OSPF, VDC, vPC, VXLAN, ECMP and Fabric Path.
  • Having good understanding and troubleshooting skills on ACI architecture.
  • Extensive knowledge on Cisco Data Center LAN platforms Cisco Nexus 7000, 6000, 5600, 5500, 5000, 3000, 2000,1000v etc. & protocols like VDC, VPC, Fabric Path, OTV, ISSU, LISP, VXLAN et
  • Knowledge on Cisco Data Center Compute platforms like UCS Blade & Rack Servers, UCS Fabric Interconnect, UCS Manager
  • Experience with Data Center L4/L7 services like firewalls and load balancers.
  • Experience with Python or Perl scripting languages is a plus.
  • The candidate must have advanced knowledge of troubleshooting complex Data Center /Enterprise network problems in technologies including routing, switching, security & load-balancing.
  • Knowledge on Cloud computing platforms and delivery models.
  • Experience with at least one compute virtualization platform: VMware, vSphere, Microsoft Hyper-V or KVM.
  • Education & Experience:
  • B.E /B Tech. qualified (favorable - IT, Computer Science, Electrical Engineering).
  • CCIEData Center preferred.
  • ITIL Foundation V3
  • 8-12 years of overall experience in Large SP or Enterprise data center operations with at least 5 Years in the relevant technologies.

Why Cisco

At Cisco, each person brings their different talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything people, process, data and things and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



Posted: 2020-09-30 Expires: 2020-10-30

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Cisco ACI Technical Lead

Cisco Systems Inc.
Bengaluru, KA 560002

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