At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. Were making networking easier, faster, and smarter with technology that simply works.

As Senior Manager, Technical Marketing Engineering for the Cloud team, you will collaborate with Meraki leadership and product teams across the company to shape Cisco Merakis dashboard experience and cloud platform.

Meraki is changing the way the industry thinks about networking, and you will own the charge to continue the evolution. Teaming up with forward-thinking engineers, designers, and delighted customers, you will help ensure we have flexible buying options which span from SMB to Enterprise and Service Providers. You will work closely with the executive team to build a successful strategy and collaborate with our distinguished sales, marketing, and partner teams to ensure market-adoption and rapid growth.

You will have a significant impact on one of the fastest growing connected hardware companies in the world, reach a global customer base, and work on groundbreaking cloud managed hardware.

Every day is truly unlike the one before. Your appetite for approaching problems with creative solutions, candid passion for engineering, and ambition to be part of (and lead) an innovative and inspiring team are the tools that youll need to be a Meraki product leader.

Responsibilities

• Attract, build, and run a diverse team of talented TMEs
• Improve productivity by evolving the team structure to enable efficient execution of TME deliverables
• Stay on top of industry trends and understand the landscape. Work with senior PMs/ TME's on the team to investigate feature/platform innovations that make valuable contributions to a broad range of customers
• Thoughtfully assign incoming technical projects based on skills and availability, provide ongoing feedback, remove roadblocks
• Plan and track timelines for the team, ensuring efficient execution and communicating to relevant partners and leadership when things change
• Work with our talented engineering teams on the direction of our cloud architecture to best handle the scale, performance and reliability that our customers trust
• Working alongside Engineering and PM to craft a feature development strategy that satisfies Merakis largest customers while maintaining Dashboards core simplicity
• Review/prioritize customer reported bugs and critical issues and establish a plan to address them
• Drive development and creation of impactful technical collateral to better enable our support, sales engineers, customers and partners
• Evangelize Meraki Platform through participation in industry customer and partner events
• Maintain a strong customer focus. Drive a culture of sharing user/customer feedback with Engineering to build features that will have the biggest impact to Meraki customers
• Meet with customers and prospects, share our vision and understand their needs

Qualifications

• 8+ years of technical work experience in B2B SaaS
• 5+ years of experience in cloud technologies and software development
• 3+ years of people management experience building, leading, and mentoring impactful teams
• Have excellent communication skills and can communicate complicated concepts to non-technical audiences
• Have worked cross-functionally on large projects with multiple engineering teams
• Entrepreneurship, "can do" attitude, and ability and willingness to make an impact
• Deep understanding and familiarity with networking technologies
• Love solving technical problems in creative ways
• BA/BS in Information Systems, Computer Science, Engineering or related degree
• Deep passion for mentoring, coaching and growing people

At Cisco Meraki, were challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. Were building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.