1+ months

Client Service Analyst - West Valley City, UT

West Valley City, UT 84119
  • Job Code
    877520

Energize your career with one of Healthcare's fastest growing companies.  

 

You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.

 

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader.

 

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

 

Client Service Analyst will manage ongoing contract relationships and service delivery to clients for one or more accounts. Acts as outward - facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts. Builds relationships with employer / group clients (not individual members) and serves as the primary point of contact for overall and day - to - day service delivery. Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs. This function includes employees who are in dedicated on - site service roles. Jobs in this function may work closely with sales on renewals and upselling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales. Account management jobs focused primarily on relationship and service management belong in this family; jobs with significant sales responsibilities or sales - related incentives (including 'OTH' plans) belong in a sales band.

 

Working Schedule: This is a full-time position with standard M-F business working hours.  Our office is located at 2525 Lake Park Blvd. West Valley City UT 84120

 
Primary Responsibilities:
  • Ability to work independently; the daily tasks require the Account Coordinator to make decisions on their own relative to the management of their assigned accounts and proactively address issues from the employer groups HR departments and / or vendors

  • Act as a resource for others; the Account Coordinator must be available to educate both internal and external customers on the correct approach to resolving issues and encourage best practice options

  • Self - motivated with an aggressive attitude and creative drive; the Account Coordinator must employ problem solving techniques on a daily basis and also the have the ability to communicate escalated issues appropriately to upper management and internal partners

  • Proactively address possible issues which would affect other employer groups

  • Detail oriented with strong analytical and problem solving skills that comply with operational regulations

  • Anticipate customer needs and proactively identifies solutions while working closely with internal and external clients to ensure accuracy

  • Delivering in - depth information to the employer regarding account set - up, account funding, and other aspects of the account 

 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.           

 

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Posted: 2020-07-02 Expires: 2020-08-30

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Client Service Analyst - West Valley City, UT

UnitedHealth Group
West Valley City, UT 84119

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