25 days old

Clinic Concierge Agent - Las Vegas, NV

Las Vegas, NV 89101
  • Job Code
    889713
Southwest Medical, part of OptumCare, is a multi - specialty group of physicians, Nurse Practitioners, and Physician Assistants consisting of over 300 providers, 21 medical health centers including six urgent care clinics, four convenient care centers, two lifestyle centers catering to older adults, an outpatient surgery center, home health, hospice and palliative care services, plus E-visits and online options via Now Clinic telemedicine technology. Southwest Medical offers patients compassion, innovation, and quality care throughout southern Nevada. Southwest Medical is headquartered in the greater Las Vegas, NV area.

Job Summary:
Working in a clinical environment under supervision, to receive and process inbound calls from patients, providers and other medical staff. Execute outbound calls or electronic task to assist with providing medical related services. Assist patients, providers with appointment scheduling, and local facility issues. Resolve complex issues. Recommend process changes to improve efficiency and promote customer service excellence.
 
 Primary Responsibilities:
  • Answers calls to assigned clinic, resolving moderate to complex service issues.
  • Proactively outreaching to and resolve expedited patient issues, needs.
  • Works collaboratively with Providers & Clinical support staff to help resolve patient needs and Care coordination.
  • Schedule and verify appointments in clinical information system.
  • Verify and update patient demographic and insurance information.
  • Send and receive tasks for Provider offices to assist patient with access to medical care.
  • Contact patients to relay appointment and other pertinent information.
  • Extreme high-volume data entry.
  • Responsible for compliance requirements as dictated by clinic needs; SOPs; Burke Scores, and audit results.
  • Ability to travel to local clinical facilities.
 
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
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Posted: 2020-09-24 Expires: 2020-10-24

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Clinic Concierge Agent - Las Vegas, NV

UnitedHealth Group
Las Vegas, NV 89101

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