10 days old

Clinical Performance, Associate Director Business Process

  • Job Code

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care.  Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


Positions in this function are responsible for end-to-end business process activities - creating, controlling and improving business processes. Leads process design and project implementation teams in process improvement activities. Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools. This position is also responsible for quality reporting, analysis and audits and for developing plans and programs to support continuous quality improvement using applicable tools. This position will be responsible for overseeing Retrospective Chart Review projects and capabilities, ensuring successful day to day operations, documentation, reporting, and analytic deliverables. This position requires monitoring deliverables, forecasting operational and business planning, managing staff and resolving priority conflicts. The candidate must have excellent multi-tasking skills and experience working with matrixed teams.  He/she will be responsible for driving key enterprise initiatives, understanding milestones and appropriate communication, points of engagement, and escalation to leadership.


Primary Responsibilities:

  • Ensuring staff is supported and set-up for success
  • Organizing, and monitoring reporting metrics, milestones, and communications for the overall team and associated work streams
  • Collaborating with Project Champions and SMEs to model out and monitor key milestones, KPIs, and risks/opportunities for ongoing projects
  • Drive continuous improvement initiatives across reporting and analytics to ensure delivery
  • Facilitate weekly touch points with leader to provide updates and identify risks and opportunities to cost and revenue
  • Own milestone and key milestones dashboard to timely and accurately identify metric and trend updates, escalations, and communications at both the executive leadership and operator level
Critical Success Factors:
  • Ability to effective lead, manage and deliver in a fast paced, ever changing environment
  • Extremely creative at solving complex problems with strong analytical ability to recommend solutions
  • Strong reporting process management, team management and leadership experience in a large, complex healthcare setting
  • Working in a matrix environment to drive efficiencies through influence
  • Takes ownership of the process and provides constructive information to minimize problems and increase market satisfaction
  • Able to manage multiple initiatives by prioritizing goals and objectives
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Posted: 2020-10-08 Expires: 2020-11-07

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Clinical Performance, Associate Director Business Process

UnitedHealth Group

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast