1+ months

Clinical Trainer - Telecommute within Western region

Phoenix, AZ 85003 Work Remotely
  • Job Code

Here at Optum, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm)


This key position prepares our newly hired customer service teams to provide high quality consumer services using multiple software platforms for various products. In addition to new hire training, this position will be tasked with delivering ongoing and advance skill training for existing staff.  Ideal candidates are great communicators, highly organized, and have the ability to effectively breakdown complicated processes to different audiences/learning styles.


Primary Responsibilities:

  • Lead operations training for consumer facing new-hires which includes system/platform and account training content
  • Emphasize a culture of quality and awareness of ROI  into training sessions
  • Assess learning success and work with manager to determine follow-up
  • Strategize with site leadership team to determine training topics and best methods for implementation
  • Implement new training based on national business goals
  • Identify training needs and make recommendations to site leaders and training management
  • Independently and quickly learn new software and product curriculum and deliver it skillfully
  • Travel to other OptumCare sites to support their training
  • 25% Travel
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 


Posted: 2020-09-17 Expires: 2020-10-31

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Clinical Trainer - Telecommute within Western region

UnitedHealth Group
Phoenix, AZ 85003

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