26 days old

Clinical Training Specialist- Canonsburg, PA

Canonsburg, PA 15317
  • Job Code

Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients' expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what's really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, we're working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us and start doing your life's best work.(sm)

The Clinical Training Specialist, On-Site Solutions is responsible for ensuring the delivery of high quality, consistent training of clinical staff members at the various employer on-site locations. Training will be inclusive of all processes, procedures, workflows and EMR systems. Additionally, the trainers will have the ability to mentor low performers and guide improvement of service delivery. Collaborates with the Medical Director and site leadership and works in conjunction with On-Site Solutions Operations and Human Capital Teams on issues (employee relations, physician relationships, regulatory compliance, orientation, etc.). This role will involve periods of travel, across the platform of employer on-site locations, estimated 75-80%.


Primary Responsibilities:

  • Utilize virtual training methods and travel to on-site clinic locations to provide training (primarily to clinical employees - RN/LPNs, MAs, RTs, EMTs), pre and post opening as needed. This may include new hire onboarding for clinical employees, professional growth training, compliance and regulatory training and new site training as needed
  • Provides training support to non-provider and provider staff
  • Provide training on all areas of clinical operations including policy and procedures, systems, culture, center operations, professionalism and other areas of daily operation
  • Coordinates training of new clinical employees, including monitoring progress of new clinical employees and coordinating and participating in yearly training requirements
  • Provides regular feedback to employees and management on proficiency and performance during training
  • Provides additional training or -refresher- courses to low performer
  • Supports the design, development of training materials, planning, coordination and execution of training program
  • Stays current on all policy and procedural updates and applying updates to curriculum and learning materials
  • Makes independent decisions to adapt training to the learners needs, as required
  • Assists with logistics, transportation and coordination of materials, site locations and hardware setup
  • Drives excellence in all aspects of training
  • Trains on patient centered medical home certification and staff compliance with programs / processes
  • Acts as the catalyst to ensure staff are passionate about delivery of genuine, caring and friendly healthcare; maintains a culture of excellence
  • Ensures 100% compliance with the MedExpress Compliance Program and compliance with federal or state licensing requirements for both the On-Site Solution and staff
  • Complies with and follows policies and procedures as outlined by MedExpress
  • Maintains HIPAA at all times
  • Other duties as assigned such as new models of care, new types of procedures, etc.
  • 75-80% travel required
  • Has a contagious and positive work ethic, inspires others and models the behaviors of Genuine, Caring and Friendly
  • Demonstrates effective verbal and written communications that are clear, well-organized and demonstrates an understanding of audience needs
  • Utilizes genuine and positive communication to make each customer feel informed, understood and special
  • An effective team member who contributes valuable ideas and feedback and can be counted on to meet commitments
  • Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion
  • Pursues activities with focus and drive, defines work in terms of success and can be counted on to complete goals
  • Adherence to standards of business conduct and compliance


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Posted: 2020-09-29 Expires: 2020-10-29

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Clinical Training Specialist- Canonsburg, PA

UnitedHealth Group
Canonsburg, PA 15317

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