12 days old

Collaboration - Conferencing TAC Engineer

Cisco Systems Inc.
Poland, NY 14747

Cisco seeks a Technical Consulting Engineer specialized in Telepresence & Video Collaboration Technologies to be part of the Cisco TAC (Technical Assistance Center). In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain.


Are you pre-wired to understand what customers want and what they need to deliver business outcomes quickly? Can you do this in an environment that handles 2.2 million calls per year -- in 17 languages -- from customers in 180 countries? Do you love to resolve conflict and find solutions that drive an excellent customer experience? You may be our next Customer Support Engineer and we have the People Deal for you!


What You'll Do


With us you will be:

  • Working for worldwide customers within his/her own team or with other Cisco teams to solve problems and enhance future products with limited supervision.
  • Solving reported product and network problems of moderate and high complexity.
  • Providing technical consultation to other team members in his/her areas of expertise.
  • Effectively utilizes technical and customer relationship skills as well as databases of existing issues, debugging tools and lab simulations to analyze problems and identify solutions with a high level of customer satisfaction.
  • Providing systems/product training and identifies improvement opportunities and recommendations in products and processes.
  • Keeping up-to-date with the latest technology products in his area of expertise in order to provide a high quality support in current and future types of support services


Who You'll Work With 

Strategically positioned within the Cisco Services Organization, Cisco's Technical Assistance Center (TAC) is a team of elite technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Aligned to three geographic regions, and converging into one global, borderless TAC, we are the first to be confronted by challenges and issues with new equipment and tools in the field. We provide tireless support to our customers, partners, account teams, and other TAC engineers. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none! Enabling our Customers by enabling Cisco Technology, the TAC further specializes in: Collaboration, Data Center, Security, Voice, Wireless, Routing, Switching and other emerging technologies.


Desired Skills


  • Bachelors or Masters degree in engineering (Computer Science, Electrical Engineering, Telecommunications)
  • Minimum 2 years of related experience involving customer exposure element in Collaboration Technologies area
  • Good technical foundation in networking is required, ideally CCNP or above, a DevNet certification is a plus
  • Knowledge in Telepresence (Expressway, CMS, MRA, Endpoints, ) is a plus
  • Knowledge in other technologies/products, experience and certifications are a plus
  • Fluent English
  • Passion and demonstrated ability to learn and work in a multicultural team environment
  • Ability to drive to achieve goals with limited supervision
  • Proven crisis management skills 

Why Cisco


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 


We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (37 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)


Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.


So, you have colourful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.


Posted: 2022-05-13 Expires: 2022-06-12

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Collaboration - Conferencing TAC Engineer

Cisco Systems Inc.
Poland, NY 14747

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