12 days old

Collections Analyst, Cisco Capital (Collections-Leasing)

Cisco Systems Inc.
Carolina Shores, NC 28467
What You'll Do

This position involves an emphasis on customer interaction and collections in a dynamic environment of continuous change. In this role you will:

  • You understand lease documents and lease life-cycle issues that may impact receivables
  • You will initiate collection calls, research and resolved past due issues
  • You'll perform account reconciliations, including suspense cash
  • You will run account delinquency
  • You'll drive specific account collections goals
  • You will reduce account aging
  • You will evaluate and raise collection issues
  • You will forecast cash collection
  • You will work with cross-functional teams to facilitate customer requests
  • You will evaluate if credit or debits need to be issued
  • Build Excel Aging reports
  • Prepare monthly report, highlighting financial impact of collection activity
  • Maintain a positive customer experience by communicating with customer to ensure operational improvements occur
  • Provide clear and concise communication across multiple teams across Cisco Systems Capital organization to resolve billing disputes


Who You'll Work With


Cisco Capital Americas Operations supports the leasing and financing of hardware and services supplied by Cisco Systems, Inc. and their partners, including contract preparation, billing and collecting and end of lease activities. There are nine Operations Teams in the Americas in two locations: RTP, NC, and Reno, Nevada. This is an outstanding chance to develop your skills as part of an organization that has an impact across the enterprise, while opening a variety of career advancement opportunities with a leader in today's networking technology industry.

Who You Are


Are you are highly flexible, able to work with large amounts of information, adept at handling expectations, and able to set and prioritize as needed while working with sales and other internal organizations as well as customers? Do you bring strong Leasing Collections experience, analytical skills, have strong people skills, computer savvy, and be able to adapt well to a fast pace environment?

Minimum Qualifications

  • Bachelor degree in Accounting, Finance, Economics at least 1 year of important experience OR a minimum of 5 years of experience in Collections or Lease Receivables
  • Detailed knowledge of leasing
  • Strong Collection and Reconciliation skills
  • Excellent oral and written interpersonal skills
  • Ability to handle several tasks in a high volume environment
  • Excel, Word, PowerPoint skills


Why Cisco


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #LI-IQ

Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.


Posted: 2022-05-06 Expires: 2022-06-05

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Collections Analyst, Cisco Capital (Collections-Leasing)

Cisco Systems Inc.
Carolina Shores, NC 28467

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