20 days old

Collector - US Remote

Hartford, CT 06103 Work Remotely
  • Job Code

Energize your career with one of Healthcare's fastest growing companies.  


You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.


This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.


Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.


Ensures timely submission and collection of Optum Specialty Pharmacy medical benefit claims and verifies accurate cash application. Responsibilities include following up with payers to research and resolve claim denial issues, identifying the root causes of AR issues that prevent first pass payments, acting as a resource for team training, working claim projects as assigned, and assisting Supervisor with staff monitoring in order to ensure the team is able to achieve key revenue cycle performance indicators.


You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Training will be conducted virtually from your home.


What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: https://info.uhg.com/


Primary Responsibilities:

  • Review open AR and prioritize collection activities
  • Develop relationships with payers to obtain remits and resolve root causes
  • Assure that timely and accurate follow up activity is performed on all invoices that are not paid within 45 days of submission.
  • Responsible for review and documenting of key accounts.
  •  Identify issues/trends and escalate to Supervisor / Manager when assistance is needed.
  • Provide exceptional Customer service to internal and external customers.
  • Work with offshore partners to ensure that exceptions are being resolved within the designated standard
  • Develop relationships with other departments to provide feedback about root cause issues  Adhere to Regulatory / Payer Guidelines and policies & procedures.
  • Other duties as assigned.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Posted: 2020-11-03 Expires: 2020-12-03

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Collector - US Remote

UnitedHealth Group
Hartford, CT 06103

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