4 days old

Commercial Account Manager Romania

București, BUCURESTI 030171
  • Job Code
    257391BR
  • Jobs Rated
    51st

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.


Your Role and Responsibilities
Commercial Account Manager is the primary point of contact for an account in its entirety, and is ultimately responsible for the overall customer experience. The Commercial Account Manager will work directly with IBMs industry and sellers throughout the sales process. A successful Commercial Account Manager maintains account relationships and engages in a consultative sales process by understanding customer needs, and matching those needs with the appropriate solutions to grow account revenue.

Responsibilities Include:

Establish and grow relationships with key decision makers, and influencers within customer base
Maintain consistent communications with existing customers regularly in order to ensure customer satisfaction, and primarily in a manner preferred by the customer
It is required to meet with contacts in person in addition to correspondence via telephone, email, internal tickets, and/or online chat
Deliver the IBM corporate overview and presentations
Successfully position the benefits of IBMs unique platform
Engage customer base in dialogues related to infrastructure growth, including their planned and potential needs
Coordinate efforts between various IBM teams in a collaborative manner to help achieve an optimal customer experience
Collaborate with the sales team and solution engineers to design custom-tailored solutions
Help increase awareness of new and existing products and services
Illustrate how the application of additional IBM products/services can be strategically utilized and implemented to meet their current and future requirements
Participate in the development of new service ideas and sales strategies as needed
Prepare sales quotes, negotiate offers, and process sales orders
Assist sales support teams with ensuring successful deployment and utilization of infrastructure
Ensure resolution on any/all outstanding issues and opportunities see to the end
Identify structural risks in existing customer infrastructure, mitigating potential issues with product and services based solutions
Provide immediate follow-up with customer after any difficult issues arise, ensuring customer satisfaction with outcome
Coordinate internal resources as needed for more in depth explanation or assistance from varying departments.
Prevent negative customer cancellation with proactive engagement in support and billing related issues


Required Technical and Professional Expertise
- At least 3 years experience in professional sales
- Skilled in customer account management
- Sales acumen; skilled working in a driven selling environment with direct customer interaction
- Demonstrated presentation and pitch skills
- Sales tenacity and creativity when presented with difficult challenges
- Demonstrated company and contact research skills
- Technical, with the ability to rapidly learn and understand new technologies
- Ability to work independently and with a group of peers
- Internal customer service, written, verbal and presentation skills


Preferred Technical and Professional Expertise
- Experience in similar roles
- Background in IT industry


About Business Unit
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The companys Global Markets organization is a strategic sales business unit that manages IBMs global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.


Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware

Jobs Rated Reports for Accountant

Posted: 2019-11-13 Expires: 2019-12-13

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Commercial Account Manager Romania

IBM
București, BUCURESTI 030171

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Accountant
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Overall Rating: 51/220
Median Salary: $69,350

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