27 days old

Computer Technician I - La Crosse, WI

La Crosse, WI 54601
  • Job Code
    888478

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)


The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position.  Based on leadership decisions and business needs, -all other duties as assigned- will be expected for each position.

The Computer Technician I is responsible for testing, repairing, and providing regular maintenance support on laptops, tablets and computers. They will be responsible for completing Service Desk tasks as assigned, provide technical support for LHI's group events, educate end-users on how to resolve various hardware and software problems and provide appropriate resolution. Additionally, individuals in this role will manage accurate inventory of technical equipment and prepare equipment for proper shipping, moves and installations as necessary.  Support additional technical needs with audio and dental equipment.   
 
Primary Responsibilities:
  • Responsible for the management of technical equipment including patches and cloning laptops and repairing equipment
  • Troubleshoot and provide phone support for internal and external customers regarding equipment problems and issues; may provide support at night and on weekends within a rotation schedule
  • Act as front end support for incoming issues, and gather accurate data related to the incidents reported by end users. Test the given information for validity and accuracy.  Direct the issues to appropriate parties for resolution
  • Provide on-site, fulltime technical support at LHI's Distribution Operations Center and additional bandwidth support to the Helpdesk team with inventory maintenance, hardware and software support, workstation and peripheral equipment moves and installations, and end-user support
 
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 
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Posted: 2020-09-22 Expires: 2020-10-22

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Computer Technician I - La Crosse, WI

UnitedHealth Group
La Crosse, WI 54601

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