9 days old

Configuration Manager

Wrocław, Woj. Dolnośląskie 50-075
  • Job Code

Your Role and Responsibilities

Your future made with IBM

Experience new and diverse professional challenges. Take your career further with IBMs Client Innovation Center Wroclaw & Katowice. Be part of a multicultural team that helps our clients to transform how their IT services are delivered. You will discover a friendly team-focused environment: an inspiring workplace that provides an open and collaborative culture. You will have an opportunity to work from the IBM office and remotely from home. Enjoy varied and challenging work - and grow your expertise through training and career development tailored to you. Shape your future by joining a global team that has driven client success for more than 100 years.

Currently we are looking for candidates for the
IT Configuration Manager job position, who will be responsible for e2e of the Configuration Management process.

Main duties:
  • Owning (within operational context) and managing the CMS, including CMDB
  • Verifying all change tasks and service requests assigned to Configuration Team are processed as specified in process documentation.
  • Coordinating day-to-day execution of the process
  • Identifying and implementing changes to the process
  • Communicating new and changed policies
  • Identifying and implementing process improvement
  • Creating, analyzing and distributing process reports
  • Acting as focal for process, communicating with account owners, service providers and management
  • Performing day-to-day process administration
  • Being responsible for evaluating the performance of the process
  • Assisting in the auditing of the process for compliance with documented procedures
Additional benefits:
  • Internal and external trainings and certifications
  • Upskilling programs, wide possibilities of skills development
  • Multisport card
  • Private medical package (Medicover) and insurance package
  • Cinema, ski and mountain trips for IBMers
  • Holiday camps for children
  • Discounts for IBMers (for wide range of services/products)
  • Social Fund benefits

Required Professional and Technical Expertise
  • Proven communication skills with multiple levels of an organization
  • Strong influencing and relationship management skills
  • Previous experience as a configuration librarian or configuration auditor

Preferred Professional and Technical Expertise
  • Knowledge in Service Management based on ITIL
  • Basic knowledge in Client's business, environments, operations and tools
  • Basic knowledge in Change, Incident, Problem
  • Knowledge in Service Management and Account Management
  • At least 5 years Business experience, and at least 3 years in IT Services experience

About Business Unit

Your Life @ IBM

About IBM

Location Statement

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-08-10 Expires: 2019-09-09

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Configuration Manager

Wrocław, Woj. Dolnośląskie 50-075

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