1+ months

Consulting Engineer

Cisco Systems Inc.
Carolina Shores, NC 28467

What you will do:

You will work as a member of the Customer Experience Center (CX) within the organization of SIO/NMS (Software Integration and Orchestration / Network Management Systems) as part of the professional services team.

You will take an active role in the following stages of a SW implementation project (Day 1 activities):

  • Design -> You will provide inputs, recommendations, risk assessment, recommendations and overall help the customer obtaining the best design for their technical requirements. During this stage you will deliver documents such as Customer Requirements Documents (CRDs), High and Low level designs (HLD, LLD), Integration and acceptance test plans, CIQs, etc.
  • Testing Phase -> Solution validation will also be one of your integral responsibilities, as you will verify the solution deeply before rolling it out to production. During this phase you will prepare, support, document and execute Assurance Test Protocols (ATPs) and Network Ready for Use (NRFUs) documents.
  • Implementation Phase -> You, alongside other team members will participate in the implementation phase, so the SW solution can be integrated to the customer infrastructure. During the implementation phase, you will perform the work during maintenance windows. Implementation can be both green field and brown field, the later including frequently extra activities supporting the migration from customers third party solutions to Ciscos solutions. During this stage you will craft accurate and detailed Methods of Procedures (MOPs) for the customer to use during the implementation and migration activities.
  • Post Implementation Phase -> After the implementation phase, you will be held accountable in handing over the solution to the customer, so the customer can take ownership. You will produce and deliver Knowledge Transfer (KT) sessions to customers that will facilitate the customer to take ownership of the newly deployed solution. Some customers also procure Day 2 support from Cisco, in such cases you will help in the transition from the Day 1 team to the Day 2 team)

The SIO/NMS team is in charge of implementing Ciscos solutions belonging to a SW solution portfolio that serves both Service Provides and Enterprise customers, including the following:

  • Cisco DNA Center
  • Cisco Prime Infrastructure
  • Cisco APIC-EM
  • Cisco Prime Carrier Management
  • Cisco Evolved Programmable Network Manager.
  • Cisco Prime Network Registrar
  • Cisco Prime Access Registrar
  • Cisco Data Center Network Manager

Who Youll work with:

When you work with us, youll be part of a highly empowered team who's passionate about delivering Ciscos SW portfolio of solutions to diverse customers, always providing the best experience, enabling Cisco to become a trusted advisor for them.

Who You Are :

  • You are ready to learn and expand your knowledge in the domain of top line, next generation Cisco infrastructure products
  • You love learning, you enjoy self-learning and you like tackling new challenges
  • You have good expertise on the latest programming languages (Python, Pearl).

You identify with the following traits:

  • Customer Oriented: You have developed during your career good customer oriented background, who understands customer needs and produces outcomes that match such needs
  • Team Work:. You display good team-building and time management skills. You work well with others and are a phenomenal teammate.
  • Technical Engineer: You possess technical skills and you have the capacity to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be optimally applied in a customers environment to reach objectives.
  • Results Oriented: You are accountable of the quality and timeliness of your deliveries.
  • Responder: You are skilled at handling issues and managing customer expectations.
  • Effective Communicator: You can deliver information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.

Required Experience

  • 4+ years of experience in technical consulting or direct customer interfacing/engagement role
  • CCNA R&S/CCNP Highly desired.
  • CCNA Data Center is a plus
  • Experience with SNMP
  • Good technical knowledge in the following technology/architecture areas: Networking (Routing, Switching)
  • Experience working with Linux environments (SSH/perl scripting, automating tasks, installing OS, upgrading OS, installing RPMS, configuring Linux firewall, etc.)
  • Understanding of network automation and application development
  • Experience working in virtualized environments (VMWare, Openstack) desired
  • Good interpersonal skills
  • Good English language skills
  • BS in Engineering, Computer Science, Electronics or Telecom

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


Posted: 2019-08-23 Expires: 2019-12-27

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Consulting Engineer

Cisco Systems Inc.
Carolina Shores, NC 28467

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