24 days old

Consulting Engineer - Collaboration and Unified Communications

Cisco Systems Inc.
Bengaluru, KA 560002

What Youll Do

  • Lead or participate in plan, Design, Implementation, migration, or optimization projects for Cisco Unified Communication, Business video and(or) Cisco Collaboration Customer Care(Contact Center) products.
  • Works with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions.
  • Builds and reviews project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans.
  • Demonstrates software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Gives in the development of digital intellectual capital (e.g. scripts, digital signatures).
  • Flexibility in working hours as some migrations will require weekend and after hours work. Ready to work in a fast paced, dynamically changing environment to help Cisco build and deliver new solutions and tackle cross architecture customer engineering projects.

Who You'll Work With

CX is a team of extraordinary guides who focus to deliver best-in-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

Who You Are

Unified Communications

  • Experience in planning, crafting, implementing and troubleshooting complex Cisco UC solutions for enterprise level customers
  • 3+ years of experience in designing, installing, configuring, and troubleshooting the Cisco UC applications such as CUCM, Unity/Unity Connection, CUCME, SRST, UCCX, CER, IM&P
  • Strong knowledge and experience in designing, deploying, and troubleshooting Digital/Analog voice gateways, media resources such as conferencing, transcoding, MTP, and MoH and voice endpoints such as IP phones, and CIPC (softphones)
  • Experience with planning and executing moderate-scale UC upgrade and migration activities.
  • Experience in planning, designing, deploying, and troubleshooting Cisco Telepresence, Cisco Meeting Server video conferencing, Cisco Expressway, MRA and B2B calls for enterprise level customers is highly desirable.
  • Experience with Cisco Cloud Meetings and Messaging solution Cisco Webex Centers , Cisco Webex Cloud Connected Audio, Cisco Webex
  • Meetings Server, Cisco Collaboration Meeting Rooms is highly desirable.

Contact Center

  • Experience in planning, designing, implementing and troubleshooting Cisco Collaboration Customer care solutions for enterprise and Service Provider environments.
  • 3+ years of experience in Cisco UCCE products CUCM, ICM, CVP, CUSP, CIM, Social Miner, CUIC, Finesse, CTIOS, CAD, IOS Gateways, RSM and Virtualization.
  • Experience with Customer Care technologies like Agent Desktop, ICM Scripting, IP-IVR Scripting, CVP Call Studio Scripting, Contact Centre Reporting.

Technical Skills [All Profiles]

  • Strong hands-on of telephony dial plan design, implementation, and call control/routing protocols such as H.323, MGCP, SIP, SCCP, Q.SIG, CAS, ISDN PRI, FXO, FXS, and POTS.
  • Solid understanding of TCP/IP concepts and protocols such as DHCP, DNS, TFTP, NTP, and LDAP.
  • Experience with MCS series hardware as well as UCS B/C series platforms and VMware technologies such as vCenter, vSphere EXSi, and vSphere client.
  • Knowledge of LAN/WAN QoS using various queuing techniques such as PQ, LLQ, CBWFQ, and RSVP.
  • Professional level (e.g. CCNP) or equivalent relevant certification desired.
  • Working knowledge of software programmability, automation, orchestration and/or virtualization.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 


Posted: 2021-03-17 Expires: 2021-04-16

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Consulting Engineer - Collaboration and Unified Communications

Cisco Systems Inc.
Bengaluru, KA 560002

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