5 days old

Consulting Engineer

Cisco Systems Inc.
Richardson, TX 75080


What Youll Do

The Consulting Engineer is an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers. You will be the customers trusted advisor and subject matter expert helping the customer understand their network, how to reduce risks, and take advantage of the technology. You will work with Cisco Engineering to advocate for innovation for your customer, and as a liaison share what is part of a potential roadmap with your customers to help them be on the cutting edge of innovation.

Who Youll Work With

Our team supports Tier 1&2 global Service Providers and as a Consulting Engineer, you will report directly into the Customer Experience Delivery Team. You will partner with a team of other talented Consulting Engineers, Project Managers, and Delivery leaders obsessed with our Customers Success and showing them the value Cisco brings to their business.

Who you Are

You are a CONSULTANT (Yes in ALL CAPS) you have strong advisory, consulting and interpersonal skills coupled with deep technology skills in Cisco BroadSoft Switching platforms. You will be "Cisco's face to the customer", working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. You are a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues and urgent customer demands.

Roles & Responsibilities:

  • Align and drive focused work with customer's business strategy and objectives.
  • Present and articulate to executives and individual contributors,the status and business value of CX Consulting and Business Critical Services on a regular basis
  • Drives technology design, implementation, execution and/or optimization for customer projects/accounts
  • Engage cross-functional Cisco resources to ensure comprehensive, coordinated, and unified support experience
  • Drives architectural, design and integration engineering for complex network infrastructure solutions.
  • Assists customers in analyzing and adopting best practices for configuration, software lifecycle management, network health, and security.
  • Builds and maintain consultative / trusted advisor relationship with clients
  • Performs problem analysis and acts as technical specialist for the complex deployments and provides highest-level crisis management.
  • Solve complex, multi-functional technical issues that cross boundaries over many disparate products technologies.
  • Participates, contributes, shares in the development and improvement of service offerings and delivery collateral.
  • Develop internal relationships with the Cisco Business Units and Development Engineers to further customer specific issues
  • Training and mentoring other Consulting Engineers

Desired Education, Skills, and Certifications

  • Requires BS, CS, University degree or equivalent plus 5+ years experience in network engineering or telecommunications support environment.
  • CCIE in Voice; Collaborate; Route & Switch; Service Provider; or Data Center Technologies - Preferred
  • Must have solid Network design skills, with strong knowledge of networking fundamentals, business continuity, redundancy and load balancing.
  • Cisco BroadSoft Switching or other class 5 feature rich telephony switch
  • Deep understanding of SIP, RTP and UDP
  • Experience with SBCs, STUN, and SIP ALG NAT
  • Experience in PRI, CAS and other voice TDM technologies
  • Prior Scripting, Python, and/or Linux experience highly desired.
  • Experience in Professional/Consulting Services or high-level support.
  • In-depth knowledge of network management, network availability & capacity planning
  • Excellent communication skills to interact with and assist various levels within customer organization. Must have excellent written, oral communication and listening skills
  • Self-motivated with solid leadership and collaboration skills

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.

We connect everything people, process, data and things and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.


Posted: 2020-10-16 Expires: 2020-11-15

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Consulting Engineer

Cisco Systems Inc.
Richardson, TX 75080

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