21 days old

Consumer Protection Negotiator – Minneapolis, MN or Telecommute

Minneapolis, MN 55415 Work Remotely
  • Job Code
    266849

Consumer Protection Negotiator – Minneapolis, MN or Telecommute

 

 

Are you eager to make an impact on one of the most important and underserved issues in the US healthcare system? Naviguard, a fully owned UnitedHealth Group Ventures company, is on a mission to protect patients from surprise bills by building a revolutionary consumer protection business. This new business will be dedicated to helping patients understand and mitigate the unexpected financial risks they face. As an employee of this new business, you can expect to be a part of a dynamic organization that is fast-paced and driven by our vision to promote healthcare affordability and accountability nationwide.

 

As a Consumer Protection Negotiator, you will be providing a critical function to a new business built from the ground up for the next several years. In this role you will support the daily activities of the business, including direct engagement with healthcare providers to negotiate bills on behalf of consumers. This position requires a motivated self-starter with a blend of provider network experience, process knowledge, and strong analytical, and communication skills.

 

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

 

  • Negotiate billed amounts with healthcare providers or their delegates on behalf of the consumers referred to the consumer protection team

  • Develop data-driven issue specific negotiation strategies to reduce surprise medical bills

  • Work closely with internal teams to understand the background information related to each negotiation opportunity and share outcomes and learnings

  • Closely track each opportunity, providing timely follow-up and issue closure with providers and consumers

 

Daily Practices:

 

  • Ability to listen skillfully, build rapport, and communicate effectively

  • Assesses and interprets customer needs and requirements

  • Identifies solutions to non-standard requests and problems

  • Solves moderately complex problems and/or conducts moderately complex analyses

  • Works with minimal guidance; seeks guidance on only the most complex tasks

  • Translates concepts into practice

  • Provides explanations and information to others on difficult issues



You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

 

 

 

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Posted: 2020-09-30 Expires: 2020-11-18

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Consumer Protection Negotiator – Minneapolis, MN or Telecommute

UnitedHealth Group
Minneapolis, MN 55415

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