1+ months

Consumer Relations Sr. Representative (English / French)

Plano, TX 75074
Auto req ID: 194101BR

Job Description

Represent our brands to all individuals who reach out via telephone, email and written correspondence. Our department is very team oriented, self-motivating and empowering. Representative must maintain 60 or more contacts per day. Although someone in this position spends the majority of day taking inbound calls, they also respond to consumers through other contact channels--Mail, Email and potentially Social Media. A successful candidate has a passion for delighting consumers, is solution-oriented and finds value in every contact and takes pride in sharing the voice of the consumer to others within the organization.
Hours: Weekdays from 8:30am-4:45pm

  • Must be able to exercise empathy, tact, patience and professionalism at all times
  • Ability to multi-task and shift from one task to another with minimal effort
  • Good problem-solving skills
  • Team oriented and a strong team player
  • Punctual with excellent attendance
  • Critical thinker that can maintain composure when working with difficult situations
  • Maintain department standards of quality and quantity of consumer communications
  • Leadership capability as role may expand to training and cross-functional interaction

Qualifications/Requirements

Required Skills:

  • Bachelors degree required
  • Bi-lingual English/French required
  • Excellent verbal and writing skills
  • Experience interacting with consumers/customers
  • Strong ability to empathize
  • Excellent diction, grammar, typing and writing skills
  • Flexible, positive, reliable and dependable
  • Adept at conflict resolutionability to think outside the box
Preferred Skills:
  • Customer service experience is a plus

Relocation Eligible: Not Eligible for Relocation
Job Type: Regular


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy

Please view our Pay Transparency Statement","street_address":"US-TX-Plano-7701 Legacy Dr-75024-4002","city":"Plano","state":"Texas

Categories

Posted: 2019-10-08 Expires: 2019-11-24

Performance with Purpose


Out performing ourselves is a rush. That's why we perform with purpose. Together, we blaze new trails, succeed, celebrate and then do something even bigger. We never settle for second best. At PepsiCo we're not just committed to performing well as individuals, but as a team, to strengthen the company as a whole.

Around the world, we're working hard to give people the tastes they crave and the nutrition they need. We dream globally and act locally, constantly innovating to sustain our planet, our people, our communities and our business practices. New markets mean new ways of doing business, and new ways of addressing health concerns, cultural differences and environmental challenges. Every day is an adventure, and an opportunity for personal and professional growth.

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Consumer Relations Sr. Representative (English / French)

PepsiCo Inc.
Plano, TX 75074

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