22 days old

Contact Center Collaboration Sales Specialist (1306443)

Cisco Systems Inc.
Clayton, GA 30525

Who Youll WorkWith:  

Direct alignment with the Account Teams as well as many Business Unit resources and partners. You will be embracing unprecedented innovation and tremendous opportunity for growth. You will succeed because we listen to our customers and anticipate their needs as the market shifts and technology transitions accelerate. Our customers are versatile, agile and adopt technology fast to compete passionately and grow their business. The collaboration team provides you with unlimited opportunities to succeed at Cisco. Our culture will support and empower you. 




What Youll Do: 

As a Contact Center Cloud Sales Specialist, youll play a vital role in the success of the Cisco Field Sales and Collaboration Technology Group by helping our customers deliver better business outcomes and great customer experience. The primary responsibilities will include (but are not limited to): 


  • Establish your sales strategy and exceed the regional sales goal. 
  • Work with your extended team and Cisco partners to establish selling strategy to beat the competition through better targeting, positioning, and thought leadership for Ciscos Contact Centre portfolio. 
  • Establish and maintain customer relationships with Line of Business managers, Executives, HR, Marketing, IT, Sales and Procurement.   
  • Own and forecast the opportunities for selling the full suite of our CCaaS solution including WFO/WFM, Analytics and AI.  
  • Provide subject matter expertise in support of account teams particularly around positioning, pricing and overcoming objections. 
  • Educate and support Cisco Account Managers and Partners on opportunity qualification and positioning of the solution. 
  • Provide leadership to the Account Managers for account planning and execution to assist with deal closure 
  • Partner closely with Engineers/Architects to align the technology architecture to the customer's desired business outcome and ensure customer success by aligning resources to assist the customer in realizing the full value of their technology investment. 
  • Share detailed execution plans and progress with field leadership and account teams. 
  • Improve Cisco's solution portfolio over time. As you meet with customers you will suggest improvements that ensure our customers continue to love what you sell. 



Who You Are:

You are an individual who is passionate about amazing customer experiences!  This role will be instrumental in driving our strategic vision for Cisco Contact Center portfolio. You will be responsible for revenue growth with new and existing customers. Successful people in this role can articulate a compelling value proposition, provide sales support and serve as a subject matter expert Cisco contact center platforms. We look for individuals who have a proven track record of overachieving and who like to WIN! 


  • Proven experience understanding customer needs and being able to articulate solutions 
  • Proven track record of growing your territory through increasing your pipeline with current customers and net new logos 
  • Experience of selling complex software solutions into multiple vertical markets 
  • Collaboration experience of selling either customer experience, contact center, CRM, digital transformation or similar technology stack 
  • Cloud or SaaS based software sales preferred 
  • Experience of being part of numerous complex and consultative sales engagements 
  • Experience of working alongside or through partner organizations. Ability to influence indirectly through this partner community as well as directly with the customer and prospect base 
  • A team player and a leader of virtual teams, able to orchestrate and win complex sales cycles 
  • Fluency in German and English both written and spoken

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

We are Cisco: 

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 


Posted: 2020-11-02 Expires: 2020-12-18

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Contact Center Collaboration Sales Specialist (1306443)

Cisco Systems Inc.
Clayton, GA 30525

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast