4 days old


Fort Mill, SC 29715
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cp\u003EWith convenience at our core, \u003Cstrong\u003EThe Home Depot Rental\u003C/strong\u003E allows you to save time and get the job done faster. In addition to a wide assortment of pro-grade tools, equipment, trucks, and trailers, we offer knowledgeable, resourceful, and dependable associates who are ready to provide solutions that will help finish the job or project at hand.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EThe Home Depot Rental\u003C/strong\u003E operates in over 1100 locations of The Home Depot across the US and Canada, offering large towable equipment, tools, trucks and trailer rental along with on-site equipment delivery.\u0026nbsp; The large equipment fleet includes trenchers, chippers, mini-excavators, skid steers, aerial work platform equipment, and tractor loader backhoes among others.\u0026nbsp; We have\u0026nbsp;a large team of highly trained technicians, shop techs, and VIP Delivery Technicians and customer care associates throughout the United States and Canada.\u003C/p\u003E\u003Cp\u003E\u0026nbsp;\u003Cstrong\u003EGENERAL POSITION SUMMARY:\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EThe Inside Sales Representative position is responsible for delivering extraordinary service to internal and external customers. This position requires excellent communication skills and attention to detail as well as exceptional customer service abilities and telephone etiquette.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EESSENTIAL FUNCTIONS:\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u0026nbsp;\u003C/strong\u003EReceive and handle high volumes of inbound calls, email and web chat requests\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EExceed internal and external customer expectations by providing extraordinary service and support in a fast-paced environment\u003C/li\u003E\u003Cli\u003ECreate a positive and consistent customer service experience\u003C/li\u003E\u003Cli\u003EQualify customer\u0026rsquo;s equipment rental request to ensure equipment will meet customer\u0026rsquo;s needs\u003C/li\u003E\u003Cli\u003EGive details to customers on terms and conditions applicable to the rental booking\u003C/li\u003E\u003Cli\u003ETake ownership of inbound customer requests including but not limited to quotes, availability, reservations, equipment specifications, billing questions and general inquiries\u003C/li\u003E\u003Cli\u003EPlace outbound follow-up calls to sales leads or service requests\u003C/li\u003E\u003Cli\u003EProcess contract changes as requested by customers and in accordance with internal processes\u003C/li\u003E\u003Cli\u003EMeet quality assurance and other key performance metrics\u003C/li\u003E\u003Cli\u003EReview contracts to ensure they comply with customer requirements and internal processes\u003C/li\u003E\u003Cli\u003ECreate and build strong relationships with internal and external customers\u003C/li\u003E\u003Cli\u003EWork cross-functionally to resolve service breakdowns and conduct account research when needed\u003C/li\u003E\u003Cli\u003ESubmit, document, and manage issues and escalate issues as necessary\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003EMust be eighteen years of age or older.\u003Cbr /\u003EMust be legally permitted to work in the United States.\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EAdditional Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EHigh school diploma or equivalent experience required, bachelor\u0026rsquo;s degree preferred\u003C/li\u003E\u003Cli\u003E2-5 years Customer Service/Call Center experience\u003C/li\u003E\u003Cli\u003ELight construction and landscape equipment knowledge preferred\u003C/li\u003E\u003Cli\u003EExperience using parts, service and operator manuals preferred\u003C/li\u003E\u003Cli\u003EProblem solving ability, including ability to quickly determine solution\u003C/li\u003E\u003Cli\u003EGood listening and organization skills, multitasking abilities and strong telephone etiquette\u003C/li\u003E\u003Cli\u003ESelf-motivated and ability to manage multiple conflicting tasks and or deadlines and prioritize accordingly\u003C/li\u003E\u003Cli\u003EHas a sense of urgency and is able to enlist the aid and support of other departments to resolve issues in a timely manner\u003C/li\u003E\u003Cli\u003EAbility to explore alternative solutions to reach outcomes that gain all parties support and acceptance\u003C/li\u003E\u003Cli\u003EExcellent written and verbal communication skills\u003C/li\u003E\u003Cli\u003EMust be available for a flexible work schedule: Evening/Weekend schedule is required\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cbr /\u003EWORKING CONDITIONS / PHYSICAL DEMANDS:\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.\u003C/p\u003E\u003Cp\u003EThe physical demands described here are representative of those that must be done by an employee to successfully perform the essential functions of this role.\u003C/p\u003E\u003Cp\u003E\u0026nbsp;While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit, stand, walk, stoop, kneeling, pushing and pulling for limited time periods, in addition to repetitive movements of hands, occasional lifting of up to (25) lbs.\u003C/p\u003E\u003Cp\u003ESpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.\u003C/p\u003E\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EPOSITION TYPE / HOUR OF WORK:\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EThis is a full-time position. The work hours are 10:00am- 7:00pm Monday-Friday with rotating weekends.\u0026nbsp; This position will be based in Fort Mill, SC and minimal travel is required.\u003C/p\u003E\u003Cp\u003EThe above description is not intended to be an all-inclusive list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. This is intended only to describe the general nature of the job.\u003C/p\u003E\u003Cp\u003E\u0026nbsp;\u003Cstrong\u003EEEO / AA / M / F / VETS / DISABLED\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cbr /\u003E\u003C/strong\u003EWe offer a full array of benefits that include health, well-being, and financial. Please visit LIVETHEORANGELIFE.COM for more details.\u003C/p\u003E\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\u003C/div\u003E


Posted: 2019-11-07 Expires: 2019-12-11

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Home Depot
Fort Mill, SC 29715

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