1+ months

Credit & Collections Specialist

Bratislava, Bratislavský kraj 811 06
At AT&T, we are establishing a new and fresh team of Credit & Collections specialists who will be our official representatives when dealing with some of our top business partners. Do you feel ready to join us? Apply today!

During the call with U.S. customers, you will get access to a lot of useful tools that will assist you greatly with your job. Your task will be to collect the balance, understanding the problems our customers are facing, interpreting the information in your tools and guiding our customers to a complete resolution. Of course, not every issue can be addressed during your call. In some cases, you will have to connect them to other specialists, who will resolve their issues.

**What youll do:**

Respond to customer phone calls as the 'first line' of support for AT&T

Ensure a positive experience by providing the right customer solution

Handle a range of tasks related to payment options, bill charges and overdue account payments

Cooperate with other internal teams (Billing, Account Payable, Sales, ...)

Handles incoming telephone contacts with Business and Residence customers in pursuit of collecting company revenues.

Collects delinquent bills by making outbound telephone calls to customers or by written correspondence when appropriate.

Records data, notations, and or completes forms via on-line computer system while talking with customers.

Handles adjustments as appropriate for resolving discrepancies, facilitating payment arrangement negotiations, and extensions

of credit.

Computes and quotes adjustments, credit/security requirements, balances, amounts billed and/or rates to customers.

Takes necessary action using on-line system on delinquent accounts including restorals, denials and disconnects of service

where collection practice dictates.

Performs clerical work related to this assignment.

Makes decisions that will promote customer satisfaction and reinforce Company goals for revenue protection.

**What youll bring:**

To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work afternoon shifts (starting from 2.00pm until 10.30pm)

Experience in a Billing or Collection is a plus but is not essential.

Logical thinking and a passion for problem solving

PC/Windows proficiency

Good organization skills and attention to detail

**What do we offer:**

Instantly after joining you can sign up for Life, Disability and Critical Illness Insurance.

After every completed quarter, you will receive contribution to Cafeteria Benefit system in the value of 50 Eur. And something for Christmas, too.

After 3 months of service, special occasions financial contribution of 500 Eur is provided on significant life events such as marriage, childbirth and retirement.

You can participate in Employee referral program and get financial bonus 500 Eur.

Employee Assistance Program: Free psychological, legal and financial counseling.

Company events: Summer family party, Christmas party.

Corporate learning and training program.

Free massages at the workplace.

Paid maternity leave.

After 1 year of service with AT&T, we compensate your income loss due to sickness up to 100% of your monthly net salary.

After 1 year of service, AT&T will pay for a medical program in ProCare polyclinics.

If you contribute to your 3rd pension pillar, after 1 year of service with AT&T, we will add 3% of your salary every month..

Annual bonus every March.

After 2 years of service with AT&T, we offer the recreation contribution.

With our Service Anniversary Program AT&T recognizes employees after every five years of service in the form of credit loaded into Cafeteria account.

**Location:** Aupark Tower, Bratislava, Slovakia

**Contract:** Permanent

**Working hours:** US shifts (approx. 2.00pm-10.30pm CET)

**Workplace designation:** Office

**Salary** from 1 790 brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.

**Your future is calling. Apply today!**
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status


Posted: 2023-01-25 Expires: 2023-03-25

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Credit & Collections Specialist

Bratislava, Bratislavský kraj 811 06

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