3 days old

Customer Appointment Center Service Representative

Atlanta, GA 30303
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003EThe Customer Service Representative\u0027s role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence. The position is directly responsible for the scheduling and confirmation of appointments with the customer via both inbound and outbound calls. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers and other Home Depot associates on a daily basis. In addition, they may assist in the resolution of customer issues by providing a solution or directing the customer to an individual who is equipped to help them resolve the matter. The Customer Service Representative will also collaborate with field associates to resolve inquiries around calendars/availability to meet the customers needs. The Customer Service Representative will conduct surveys with customers to gauge service levels.\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E25%-Answer inbound calls from customers who have been referred through a store associate, internet lead or other source. \u003Cbr /\u003E 20%-Using a uniform script, the associate will explain our product offerings and suggest why they should choose Home Depot for their home improvement needs. \u003Cbr /\u003E 15%-Associate will also place outbound calls to customers from leads that were obtained from various marketing resources. Using a uniform script, the associate will explain our product offerings and suggest why they should choose Home Depot for their home improvement needs. \u003Cbr /\u003E 15%-Associate will contact customers to confirm scheduled appointments by validating appointment date and time, address and phone number. \u003Cbr /\u003E 15%-Associate will conduct survey calls with customers using a uniform script. \u003Cbr /\u003E 10%-Other job duties as assigned by manager.\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003EThis position reports to Manager, Appointment Center \u003Cbr /\u003EThis position has no direct reports\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironment:\u003C/strong\u003E\u003Cbr /\u003ELocated in a comfortable indoor area. Any unpleasant condition\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003ETypically requires overnight travel less than 10% of the time.\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003EMust be eighteen years of age or older.\u003Cbr /\u003EMust be legally permitted to work in the United States.\u003Cbr /\u003E\u003Cstrong\u003E\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E2 years\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. \u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E\u003C/strong\u003E-Skilled at consistently providing outstanding customer service, following through on responsibilities to customers\u003C/div\u003E

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Posted: 2021-04-06 Expires: 2021-05-06

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Customer Appointment Center Service Representative

Home Depot
Atlanta, GA 30303

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