1+ months

Customer Billing Advocate - Melville, NY - 914393

Melville, NY 11747
  • Job Code
    914393

Healthcare isnt just changing. Its growing more complex every day. ICD - 10 Coding replaces ICD - 9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And thats what fueled these exciting new opportunities.

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Who are we? Optum360. Were a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, well leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.

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If youre looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. Its an opportunity to do your life's best work.

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A successfulCustomer Billing AdvocatewithinOptum360,servicing Northwell Health Revenue Cycle, has a passion for delivering extraordinary service to our customers who deserve and expect the ultimate in health systems experience. TheCustomer Billing Advocatewill be an exceptionally customer focused individual that will provide information, fulfill customer needs, and tailor our services to create an easy and seamless servicing experience.

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"We want extraordinary people who can surpass our customers expectations by providing a unique interaction with our organization that strives to drive high satisfaction and loyalty.

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This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 35 Pinelawn Road Melville, NY.

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"Primary Responsibilities:

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  • Primarily performing all functions within a customer teleservicing center, servicing a high volume of billing related customer requests
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  • Understand intricacies of health care billing and how to communicate effectively
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  • Have financial conversations and drive the collection of payments
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  • Promote meaningful and positive payment experiences through relevant and informed conversations with customers regarding the financial services that we can offer
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  • Create flawless experiences for our customers by addressing customer inquiries and resolving service issues that include but are not limited to: researching and analyzing accounts receivable and outstanding balances, negotiating and advising on the collection of overdue bills and payment plans, collecting overdue payments, understanding financial assistance offerings, managing and resolving customer disputes
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  • Address and resolve complex escalated billing and service issues utilizing department policies and procedure manuals, guidelines and other reference materials
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  • Create innovative ways to resolve customers issues or concerns to win their loyalty
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  • Provide input for new service processes and strategies
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  • Be accountable and take ownership of the customers experience from beginning to end Identify opportunities to proactively meet member needs to deliver value - added recommendations and services
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  • Meet individual performance objectives based on customer satisfaction, productivity and overall positive / proactive behavior, while participating in training sessions to remain current on various policies, processes, systems and procedures related to servicing of customers
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  • Work with internal departments to achieve common goals
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma / GED (or higher)
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  • 1+ years of customer service, including but not limited to: Hospitality, retail, banking, call center, etc.
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  • Proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
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  • Intermediate proficiency with Microsoft Word (create, edit, save and send documents)
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  • Intermediate proficiency withMicrosoft Excel (create, save, and input data within spreadsheets)
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  • Intermediate proficiency withMicrosoft Outlook (send / receive emails)
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  • Available to work any shift during hours of operation 8:00 am - 6:00 pm, Monday- Friday. Hours of operation may change due to business need
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Preferred Qualifications:

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  • Healthcare industry experience
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  • Medical Billing experience
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  • Bilingual fluency Spanish
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  • Activity within a healthcare association
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Soft Skills:

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  • Strong written and verbal communication skills
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  • Empathetic, courteous, and pleasant on the phone with patients
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  • Ability to build relationships with customers to drive high customer satisfaction
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  • Listen and respond appropriately to inquiries
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  • Ability to think critically, problem solve effectively, and respond quickly
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  • Ability to meet and / or exceed productivity and quality standards in a fast - paced environment
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  • Motivated, organized, and enthusiastic
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  • Experience working in a metric driven environment with productivity goals or quotas
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UnitedHealth Group is an essential business.The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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You can learn more about all we are doing to fight COVID-19 and support impacted communities at:https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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Careers with Optum360. At Optum360, we're on the forefront of health care innovation. With health care costs and compliance pressures increasing every day, our employees are committed to making the financial side more efficient, transferable and sustainable for everyone. We're part of the Optum and UnitedHealth Group family of companies, making us part of a global effort to improve lives through better health care. In other words, it's a great time to be part of the Optum360 team. Take a closer look now and discover why a career here could be the start to doing your life's best work.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

"UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.""
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Keywords:UHG, Optum, UHC, United, Health, Group, customer, service, billing, advocate, call center, retail, banking, MS, Microsoft, Word, Excel, Outlook, healthcare, medical, insurance,hiring immediately
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Categories

Posted: 2021-02-12 Expires: 2021-05-13

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Customer Billing Advocate - Melville, NY - 914393

UnitedHealth Group
Melville, NY 11747

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