1+ months

Customer Delivery Architect

Cisco Systems Inc.
Carolina Shores, NC 28467

What Youll Do

The Customer Delivery Architect is an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers. Business Critical Services combines the power of Cisco Analytics and Knowledge with the best in class technical expertise and consulting (thats you!) to drive value, innovation, and adoption in our customers network. Helping them to reduce risk, drive innovation, and maximize their network to meet business objectives, you will be the customers trusted advisor and subject matter expert helping the customer understand their network, how to reduce risks, and take advantage of the technology. You will work with Cisco Engineering to advocate for new innovation for your customer, and as a liaison share what is coming with your customers to help them be on the cutting edge of innovation.

Who Youll Work With

Our team supports Verizon/ US Service provider, driving innovation and is one of the largest, leading edge technology adoption customers in the world. This space is defining the Future of Work and charting the course of innovation for Service Provider as well as large Enterprise networks.

You will partner with a team of talented Architects, Consulting Engineers, Project Managers, and Delivery leaders obsessed with our Customers Success and showing them the value Cisco brings to their business.

Who you Are

You are an outstanding Consultant, you possess strong advisory, consulting and interpersonal, influence skills coupled with technology skills in Cisco Data Center and Routing and Switching and automation platforms. You will be "Cisco's face to the customer", working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments and being the customer advocate. You are a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues and urgent customer demands.

Responsibilities Include:

  • Align and drive focused work with customer's business strategy and objectives.
  • Present and articulate to executives and individual contributors, the status and business value of CX Consulting and Business Critical (day -2) Services on a regular basis
  • Engage cross-functional Cisco resources to ensure comprehensive, coordinated, and unified support experience
  • Drives architectural, design and integration engineering (Day-1 and Day-2) for complex network infrastructure solutions.
  • Assists customers in analyzing and adopting best practices for configuration, software lifecycle management, network health, and security.
  • Builds and maintain consultative / trusted advisor relationship with clients
  • Performs problem analysis and acts as technical specialist for the complex deployments and provides highest-level crisis management.
  • Solve complex, multi-functional technical issues that cross boundaries over many disparate products technologies.
  • Participates, contributes, shares in the development and improvement of service offerings and delivery collateral.
  • Develop internal relationships with the Cisco Business Units and Development Engineers to further customer specific issues
  • Training and mentoring other Consulting Engineers

Desired Education, Skills, and Certifications:

  • Typically requires BS, CS, University degree or equivalent plus 5+ years experience in network engineering or telecommunications support environment.
  • Must have data center and virtualization experience
  • VMware Virtualization (ESXI, vSphere, ESXI and VCENTER VMotion, DRS & HA)
  • Understanding and knowledge in containerization technology like Kubernetes & Docker.
  • Knowledge of Open Stack configuration and deployment.
  • Must have solid experience in automating infrastructure and network activities with Python, Java, and shell languages
  • Must have solid experience in Linux (RHEL, Ubuntu)
  • CCNA in Route & Switch; Service Provider; or Data Center Technologies.
  • Must have knowledge of networking fundamentals: Experience and working knowledge on Cisco IOS-XR, NX-OS, IOS-XE and IOS Software.
  • Experience in Professional/Consulting Services or high-level support.
  • In-depth knowledge of network management, network availability & capacity planning
  • Good communication skills to interact with and assist various levels within customer organization. Must have excellent written, oral communication and listening skills
  • Self-motivated with solid leadership and collaboration skills

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!


Posted: 2020-10-26 Expires: 2021-02-03

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Customer Delivery Architect

Cisco Systems Inc.
Carolina Shores, NC 28467

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