1+ months

Customer Delivery Architect

Cisco Systems Inc.
Hayti, MO 63851

While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the aptitude to learn and deliver results

What You'll Do

Cisco is looking for a Solutions Architect for Enterprise in our Data Center & Cloud Professional Services team to help with strategic project delivery. The Customer Delivery Architect is a critical customer-facing role that requires the instinctive ability to recognize gaps in customer capabilities and to translate them into business requirements and an execution strategy. The solutions typically span horizontally across architectural boundaries and clearly target solutions to business challenges and drive outcomes in the customer environment.

It is expected that the Customer Delivery Architect will be delivering outcomes for Ciscos Professional Services engagements for the data centre solutions, with responsibilities including, but not limited to the following:

  • Responsible for the development of the overall vision that underlies the customer-centric solution, and plays a primary role in the design and implementation of that end-to-end solution.
  • Responsible for engaging and influencing multiple constituents across Professional Services to drive Services-wide engagements.
  • Lowers customer risk and demonstrates customer assets by consolidating and balancing requirements, refining and validating dependencies, and confirming readiness for transformation
  • Builds opportunities by Identifying gaps in customers' capabilities and relating them to business and technical architectures (solutions).
  • Be responsible for the project life cycle, from initial kickoff through requirements analysis, design and implementation phases for projects within the solution area.
  • Surveys customer landscape for solution insights, direction, vendors, and methods.
  • Focuses on identification and execution of specific solutions that are multi-architectural.
  • Orchestrates activities of Solution Architects from Cisco internal or third parties towards a common solution.
  • Builds a safe, respectful working experience for customers and colleagues, where we empower and learn from each other.

Who You'll Work With

Our Cisco Professional Services organization helps customers optimize their network investment and speed the adoption and migration of advanced technologies. We are part of a worldwide organization within Cisco Services that provides Cisco's customers and partners with a suite of professional engineering support offerings to achieve a high-performance network for the next generation of network applications. Cisco is an equal opportunities employer. You will work with people who embrace the value of diversity.

Who You Are

The Customer Delivery Architect is often a highly seasoned architect who has experience leading multiple projects and has usually performed in a variety of different roles in that life cycle.


  • You ride complexity and you are driven by a curiosity for solutions and for people. You want to set an example and like to empower others.
  • Requires an undergraduate degree (or equivalent).
  • Experience in customer-centric roles, within delivery, IT, and engineering; experience with Cisco Routers and Switches, SDN / NFV, Data Center Solutions and ACI. SDA project delivery and SD-WAN are seen as a plus.
  • CCIE preferred; experience with Containers, Ansible, Python, CI/CD environments and Cloud providers seen as a plus
  • Requires proven and effective leadership and collaboration skills, with the ability to work optimally with others through conflicting pressures and priorities while resolving complex issues.
  • Ability to be a trusted advisor to influence, encourage confidence and build deep and enduring relationships with key executives who influence or make business decisions.
  • Possess core skills in problem-solving, negotiating, business writing, customer relationship management, effective presentation, and active listening.
  • Ability to understand customer strategies, business challenges, and desired business outcomes and develop technology, a strategy that is passionate about finding solutions and achieving the goals.
  • Conversant in IT operations processes (e.g., ITIL) and how IT processes, practices, and capabilities are used in solution development, deployment, and management.
  • Ability to deliver long-term, strategic business relationships that bring business growth results.
  • Understands and can translate between client and Cisco technology methodologies and standards.
  • Strong knowledge and understanding of the Services Portfolio of offerings.
  • The role will involve working for public sector clients, hence it is necessary to undergo an extensive background check or security clearance process.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. We connect everything people, process, data and things and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. Colourful hair? Dont care. Tattoos? Show off your ink! Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.


Posted: 2022-12-19 Expires: 2023-04-09

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Customer Delivery Architect

Cisco Systems Inc.
Hayti, MO 63851

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