8 days old

Customer Engagement and Design Practice Leader (Toronto)

Toronto, ON M5H
  • Job Code
    234808BR
Introduction


Your Role and Responsibilities
The Customer Engagement and Design Practice Leader is an experienced digital leader and marketer who is responsible for driving work quality, growth, operational excellence and culture to deliver the full promise of IBM iX to our clients.


This individual has executive presence to interact with and advise client executives on strategic business opportunities and can adeptly articulate how iX can partner with them to drive shared success. The Practice Leader is inspirational, collaborative and knows how to build a healthy and energizing culture where team members are motivated to grow themselves and help clients succeed. This person has experience leading multi-disciplinary teams and can partner with IBM Leaders to attract, retain and manage talent to support client relationships and the iX vision. The Practice Leader is also an accomplished operator and financial manager who ensures the achievement of key performance indicators.

Essential Job Functions
Vision and Leadership
Understands and applies company, business unit and practice vision within the Studio environment, to ensure alignment of IBM strategies and activities
Directs and oversees the practice leadership team and actively partners with leaders across other practices and GBS to activate the vision
Applies thought leadership through client/prospect presentations, integrated offerings and marketing activities

Culture and Community
Inspires teams and fosters creative environment to engage and attract talent, deliver with excellence and represent the spirit of iX
Brings staff together regularly for business updates and social opportunities to build culture and team
Engages with local community, industry and civic efforts to represent iX interests
Drives local and national eminence activities on behalf of the Studio

Clients and Prospects
Maintains executive-level relationships with all prominent clients
Ensures teams are driving client excellence in delivery of services, financial performance, relationship management and organic growth
Engages in business development opportunities with strategic prospects to secure new client relationships for the Studio
Oversees strategic client planning process to define and execute annual go-to-market plan for each client led out of the Studio

Talent and Eminence
Collaborates with Sub-Practice leaders to build appropriate talent model for the Studio to support current and anticipated client engagements
Optimizes team utilization across talent base to achieve practice objectives
Helps drive performance culture
Engages with Learning & Knowledge team to drive professional development of Studio associates

Financials and Operations
Accountable for financial health and delivery excellence of the practice
Partners with operations leadership team to ensure compliance with operational standards, and seeks opportunities for ongoing efficiencies and quality improvements
Actively participates in the development of client engagement models and uses effective negotiation strategies to achieve mutually desired outcomes between clients and our business

Key Performance Indicators
People Engagement
Revenue
Signings
Utilization
Eminence



Required Professional and Technical Expertise
10 plus years of leadership roles in similar organizations
Previous experience leading in an agency or professional services environment
Deep experience integrating traditional, digital, data and technology capabilities in driving brand objectives
Exemplary communications skillsboth written and verbal
Strong financial management and operational skills
Demonstrated history of business development achievement

Preferred Professional and Technical Expertise
12 plus years of leadership roles in similar organizations
Previous experience leading in an agency or professional services environment
Deep experience integrating traditional, digital, data and technology capabilities in driving brand objectives
Exemplary communications skillsboth written and verbal
Strong financial management and operational skills
Demonstrated history of business development achievement


About Business Unit


Your Life @ IBM


About IBM


Location Statement


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2019-08-10 Expires: 2019-09-09

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Customer Engagement and Design Practice Leader (Toronto)

IBM
Toronto, ON M5H

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