1+ months

Customer Experience Localization Specialist (English&Japanese) 1316124

Cisco Systems Inc.
Minato, Japan

Who You'll Work With

Within Cisco Customer Experience (CX), the Lifecycle Success team is responsible for ensuring the quality and scalability of content development for the following asset types: 

  • Success Tips Short videos available to customers on the CX Cloud
  • Ask The Experts One-to-many, webinar-style sessions with an emphasis on Q&A
  • Accelerators One-on-one coaching sessions between a customer and a Cisco expert

This content serves as the bulk of the toolkit leveraged by Customer Success Specialists in working to help customers receive the most value from Cisco solutions as quickly as possible. The ultimate goal is to ensure that customers love their experience with Cisco. To support this effort, the Lifecycle Success team is recruiting multi-lingual technical specialists with the knowledge and skills to localize this content into Chinese (Mandarin), Japanese, Korean, Spanish (Latin America), French, and German.

To accomplish this goal, you will work closely with:

  • Lifecycle Success Architect Leads: to understand the desired technical outcomes of IT use cases that our solutions enable for our customers
  • Customer Success Specialist (CSS) community: to review and validate the initial translated assets and incorporate feedback over time as it is delivered to customers
  • Customers: to deliver Ask-the-Experts and Accelerator sessions in Early Field Trials (EFT) including but not limited to the following technologies:
    • Cisco Intent Based Networking (IBN) technologies including Cisco DNA Center, Cisco SD-Access, and Cisco ACI
    • Cisco Data Center Compute and Cloud technologies including Cisco Hyperflex, Cisco Unified Computing System (UCS), and Cisco Intersight
    • Cisco Security technologies including Advanced Malware Protection (AMP), Next Generation Firewall (NGFW), and SecureX
    • Cisco Collaboration technolgies including Cisco Webex Meetings, Cisco Webex Calling, Cisco Webex Teams, and Cisco Unified Communications Manager Cloud

What Youll Do

We want to ensure that the lifecycle content assets listed above are impactful and resonate with our customers in all markets. That is why we need your combined expertise in local language, culture, technology, and business. You will be responsible for making sure that content is translated correctly from a language perspective and also that it is relevant and generates the desired outcome in the target market. You will daily influence the products, offerings, programs, processes, tools, and results that craft the overall experience of CSS engagements with customers. This includes:

  • Ensure content localization by proofreading, reviewing, and editing machine translated lifecycle content assets for accurate use of grammar and content in non-English language(s)
  • Analyze data and evaluate trends and patterns to recommend generic translation rules for our centralized machine translation engine
  • Drive innovation and development of all our lifecycle content assets including Accelerators, ATXs, and Success-Tips by harvesting innovation and best practices from the broader CSS community.
  • Participate in Early Field Trial (EFT) process and delivery for all new lifecycle content assets (e.g., Ask The Expert, Accelerators). Initially you will be responsible for hosting and moderating the sessions which will be delivered by technology experts.
  • Participate in and maintain a systematic feedback loop with the CSS community to improve existing lifecycle content assets and capture best practices for all new development. Own the Asset refreshing of translated assets to ensure assets are always technically accurate in the localized language.
  • Become a technology specialist by attending technology bootcamps and technical use case enablement sessions as well as continually reviewing technical enablement content as part of your daily tasks.

Who You Are

  • Multilingual: Fluent in both English and Japanese (reading, writing, and speaking). Linguistic skills should include morphology and syntax (solid knowledge of grammar rules).
  • Customer Obsessed: Proactively understands customer needs and aligns architectural and vertical expertise to cross-functional teams to drive alignment on decisions that enhance customer value.
  • Technical Guru: Entry level technical knowledge with ability to understand and connect customer business drivers with use cases for Cisco products and solutions. A drive for continued learning in new technologies, functionality, and industry best practices. This role will make a great on-ramp for candidates who wish to pursue a career in Cisco technology, and we are interested in candidates who are enthusiastic about the career path inherent to this position. 
  • Cross-Team Collaborator: Work across internal and external teams of all levels to execute technical roadmap asset development plans and work towards common goals. Ability to operate and interact with customers in a remote / virtual and face-to-face environment (varies by role).
  • Business Acumen: Clear understanding of high-level business landscape including key strategic priorities, processes, and competitive marketplace
  • Results Oriented: Interest in and proven execution ability with relevant technologies and customer outcomes.
  • Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.

Required Experience

  • 1 to 2 years of experience in technical role related to Cisco products and solutions
  • Previous experience with manual translation, machine translation, or tech writing is a plus
  • Entry level understanding of the technical fundamentals Cisco technology including features and use case and an ability to define and articulate how technology can be used to solve business challenges
  • Suggested Cisco technical Certifications: CCNA / CCNP / CCDP or equivalent strongly preferred
  • BS Engineering, Computer Science is a plus.

If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a Data Center company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.


Posted: 2021-01-20 Expires: 2021-02-28

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Customer Experience Localization Specialist (English&Japanese) 1316124

Cisco Systems Inc.
Minato, Japan

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