21 days old

Customer Experience Product Manager (Automation background)

Cisco Systems Inc.
San Jose, CA 95113

What you'll do

At Cisco, we are helping our customers accelerate their digital transformation. We are looking for a Product Manager to help develop CX's New Product Offers in the DevNet and Customer Experience Ecosystem Success, DevCX, Business Unit. In this high-impact role, you will:

  • Help craft the future of a portfolio of DevNet Automation Services and offers.
  • Define offer structure, value exchange, market potential for the next generation portfolio
  • Drive interlock with the DevCX BU and the CX product management teams and the business units to co-design and co-sponsor these new offers
  • Work collaboratively across Field, Delivery, Sales Enablement, Partner Enablement etc. to drive adoption and bookings associated with these offers.
  • Drive continual improvements to increase value as well as improve efficiency to increase top line and bottom line on the offer.
  • Drive relentless customer obsessions throughout the offer lifecycle
  • Be a champion for the vision of the next-gen portfolio across Cisco

Who You'll Work With

When you work with us, you'll regularly influence our CX, DevNet and DevCX teams, enabling them to make effective and informed decisions on CX and DevCX lifecycle and offers while we transform Cisco's overall sales and go-to-market approach. You'll build a strong network of cross-functional partners across CX and Cisco to help our business grow profitably. As an advisor, you will synthesize your insights from customer and partner interactions as well as from the field and delivery to drive improvements in our portfolio.

You will join a hard-working, well-respected team who exists to make Cisco's customers successful across the customer life cycle. Customer Experience is the perception of CISCO's brand across the customer life cycle, and it starts after the customer buys our product. The offers and associated monetization will ensure our customers love using our products, love implementing our product, love our support, and eventually become an evangelist and advocate for Cisco products and services.

Your work will include the following responsibilities:

  • Conduct analysis, develop recommendations and drive creation of new CX Automations Services Offers
  • Partner with Product BE on customer centric business problem solving
  • Lead Customer Experience Design Led Offer creation and Ideation. Develop CX offerings and packaging in Cisco's buying programs including volume agreements and Company Agreements to drive bookings growth
  • Assist with engaging with sales, Partners and customers to drive the strategy, offerings and value proposition of portfolio, vetting out the financial models for CX and Partners in this value exchange
  • Work with Global and Regional delivery teams to define next generation delivery models to deliver the new CX portfolio and create industry leading experience for Cisco's customers
  • Develop portfolio requirements and policies through customer interaction, market research, quantitative sizing, competitive analysis, and by working with sales and partners
  • Develop value proposition messaging to address customer, partner, analyst, press, and employee audiences
  • Drive pricing and forecasting analysis
  • Understand the financial performance of the DevNet Automation Services portfolio and monitor progress as it evolves
  • Represent Cisco at executive briefings, industry trade shows, sales meetings, advisory boards, and Cisco events by conveying our CX strategy and portfolio approach; leverage these connections to advance Cisco's business

Who You Are

  • You excel at solving sophisticated problems with analytical abilities; you back up your recommendations with strong data. You know your customers and you excel at transforming market dynamics and business requirements into a successful product strategy.
  • You can convey the most complex concepts in the simplest of terms. You thrive in a fast-paced, dynamic and multi-cultural business environment and you can work with a range of sensitive and confidential issues.
  • You have familiarity with Agile methodologies and Design Sprints
  • You have solid understanding of Design Thinking and its application for Support Offers including Journey Mapping.
  • You have understanding of API and Analytics

At minimum, we require:

  • 10+ or more years of Product Management experience
  • 5+ years in Automation
  • Experience in Networking technology space or in the Services Product Management space.
  • CX - Customer experience desirable

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything - people, process, data and things - and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!


Posted: 2020-11-13 Expires: 2020-12-13

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Customer Experience Product Manager (Automation background)

Cisco Systems Inc.
San Jose, CA 95113

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