21 days old

Customer Experience Product Manager

Cisco Systems Inc.
San Jose, CA 95113

What you'll do 


At Cisco, we are helping our customers accelerate their digital transformation. We are looking for a Product Manager to help develop new ecosystem solution offers in the DevNet and Customer Experience Ecosystem Success, DevCX, Business Unit. In this high-impact role, you will: 

  • Shape the future of Ciscos portfolio of industry and IT based ecosystem solution offers that include Cisco products, CX services, Solutions Plus Independent Software Vendors (ISV) products, and other partner services 

  • Analyze market segments, verticals, sizing and ideal customer targets, and design forward-thinking positioning approaches for each segment 

  • Define offer structure, value exchange, market potential and forecast for this next generation portfolio that will be monetized through Ciscos DevNet Marketplace and other 3rd party marketplaces 

  • Drive interlock with the DevCX BU. CX product management teams, business units to co-design and co-sponsor these new offers, Industry Solutions Group, sales, partner organizations and ISV partners  

  • Work collaboratively across Field, Delivery, Sales Enablement, Partner Enablement, Marketing, Partner Organizations, etc. to drive adoption and bookings associated with these offers. 

  • Drive continual improvements to the solutions that increase value and address additional customer needs as well as improve efficiency to increase top line and bottom line on the offer. 

  • Drive relentless customer obsessions throughout the offer lifecycle 

  • Be a champion for the vision of the next-gen portfolio across Cisco 


Who You'll Work With 


When you work with us, you'll regularly influence our CX, Business Units, Partners, ISVs, and Field Teams enabling them to make effective and aligned decisions on our offer design and strategy while we transform Cisco's overall sales and go-to-market approach. You'll build a strong network of cross-functional partners across CX and Cisco to help our business grow profitably. As a trusted advisor, you will synthesize your insights from customer and partner interactions as well as from the field and delivery to drive improvements in our portfolio. 


You will join a high-performing, well-respected team who exists to make Cisco's customers successful across the customer life cycle. Customer Experience is the perception of CISCO's brand across the customer life cycle, and it starts after the customer buys our product. The offers and associated monetization will ensure our customers love using our products, love implementing our product, love our support, and eventually become an evangelist and advocate for Cisco products and services. 


Your work will include the following responsibilities: 


  • Conduct analysis, develop recommendations and drive creation of new solutions with Cisco products, CX services, Solutions Plus Independent Software Vendors (ISV) products, and other partner services aligned with Ciscos sales plays and use case priorities 

  • Partner with Product BE on customer centric business problem solving 

  • Lead offer creation and Ideation in specific markets and industries.  

  • Assist with engaging with sales and partners to drive the strategy, offerings and value proposition of the portfolio, vetting out the financial models in this value exchange 

  • Develop portfolio requirements and policies through customer interaction, market research, quantitative sizing, competitive analysis, and by working with sales and partner organizations 

  • Develop value proposition and marketing messaging to address customer, partner, analyst, press, and employee audiences 

  • Drive pricing, product/service bundles, and forecasting analysis 

  • Monitor the financial performance of the offers and monitor adoption and progress 

  • Represent Cisco at executive briefings, industry trade shows, sales meetings, advisory boards, and Cisco events by conveying our strategy and portfolio approach; leverage these connections to advance Cisco's business 

Who You Are 

  • You excel at solving complex problems with analytical skills; you back up your recommendations with strong data. You know your customers and you excel at transforming market dynamics and business requirements into a successful product strategy. 

  • You can convey the most complex concepts in the simplest of terms. You thrive in a fast-paced, dynamic and multi-cultural business environment and you can work with a range of sensitive and confidential issues. 

  • You have familiarity with Agile methodologies and Design Sprints 

  • You have deep understanding of Design Thinking and its application for Support Offers including Journey Mapping. 

  • You have understanding of APIs and Analytics 


At minimum, we require: 

  • 10+ or more years of Product Management experience 

  • Experience with Cisco CX 

  • You have experience in specific vertical markets such as health care, education, retail, etc. or in the Services Product Management space. 


Why Cisco 

At Cisco, each person brings their unique talents to work as a team and make a difference. 

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. 

  • We connect everything - people, process, data and things - and we use those connections to change our world for the better 

  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices 

  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities 


Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco 


Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. 


Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 





Posted: 2020-11-13 Expires: 2020-12-13

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Customer Experience Product Manager

Cisco Systems Inc.
San Jose, CA 95113

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast